Possesses extensive expertise in data-driven brand strategies, market research, analytics, and strategic planning, accompanied by strong leadership, communication, and analytical abilities. Proficiency in market segmentation, content creation, team management, A/B testing, and conversion optimization enables the ability to stay informed about the latest marketing trends. The knowledge extends to web development, responsive design, database management, payment integration, SEO optimization, and crafting user-friendly online shopping experiences as an e-commerce web developer. Familiarity with popular e-commerce systems, frameworks, and e-commerce analytics ensures effective customization. Moreover, the background as a customer care representative highlights exceptional communication skills, problem-solving capabilities, patience, empathy, product knowledge, multitasking, time management skills, and proficiency in customer support tools and applications.

An enthusiastic e-commerce specialist with a strong background in customer service, technical proficiency, and programming skills seeks a customer-centric role in customer service, virtual assistance, or e-commerce development. Committed to delivering exceptional support and enhancing e-commerce platforms for seamless user experiences and business growth.

Job Title: Call Center Agent (Financial Account)

Company: EastWest Bank
Location: Makati City, Metro Manila
Contact Reference: Patricia dela Rosa, Talent Acquisition Manager
Email: patricia.delarosa@ewb.com
Phone: +63 929 456 7890
Date: 5/30/2016 - 1/15/2018

EastWest Bank, a renowned commercial bank in the Philippines, provides an extensive array of financial services. These services encompass savings and checking accounts, credit cards, loans, and investment options.

Customer Service: Deliver excellent service, resolve issues, and provide accurate information.
Account Support: Assist with balances, transactions, maintenance, and updates.
Product Knowledge: Utilize expertise to answer questions and offer recommendations.
Problem Solving: Investigate and resolve complaints promptly and professionally.
Sales Assistance: Help customers and promote products and services.
Compliance and Security: Ensure data security and adherence to procedures.
Documentation and Reporting: Maintain accurate records and provide updates.
Collaboration: Work together for seamless service and issue resolution.

Job Title: Product Listing Associate

Company: BeautyMNL
Location: Remote
Contact Reference: Camila Rivera, Talent Acquisition Manager
Email: camila.rivera@bmnl.com
Phone: +63 922 987 6543
Date: 2/4/2018 - 11/11/2019

BeautyMNL, an online beauty and wellness retailer in the Philippines. They use Shopify to manage their e-commerce platform and offer a wide range of beauty products to customers.

Product Listings Management: Ensure accurate and up-to-date product listings on Shopify. Optimize content and create captivating descriptions.
Image Enhancement: Improve visual appeal by enhancing product images.
Inventory Monitoring: Keep track of product availability and coordinate replenishment.
Pricing and Promotions Collaboration: Collaborate on pricing strategies and implement promotional campaigns.
SEO Optimization: Enhance product visibility and search rankings through SEO optimization.
Product Categorization: Organize products into categories for improved navigation.
Customer Feedback Management: Monitor and respond to customer feedback and inquiries.
Data Analysis and Reporting: Analyze website traffic, sales data, and customer behavior to generate insights and reports.
Communication and Collaboration: Collaborate with teams and suppliers, ensuring effective communication and coordination.

Job Title: Virtual Assistant for Ecommerce

Company: Pet Supply Superstore
Location: Remote
Contact Reference: Laura Davis, Ecommerce Manager
Email: laura.davis@outlook.com
Phone: +1 (555) 678-9012
Date: 12/5/2019 - 10/01/2020

Pet Supply Superstore is an online retailer that specializes in a wide range of pet supplies, food, and accessories. They utilize Amazon FBA for inventory storage and distribution, ensuring swift and reliable delivery for customers seeking pet products.

Order Management: Assist with order placement, payment processing, and fulfillment. Coordinate with Amazon FBA for inventory management and distribution.
Product Listings: Create accurate and engaging listings.
Customer Service: Provide timely assistance through email, chat, and phone.
Inventory Management: Monitor and adjust inventory levels.
Shipping and Logistics: Collaborate for fast and reliable delivery.
Product Research: Stay updated on industry trends and conduct market research.
Data Analysis: Analyze sales and customer data for insights.
Customer Satisfaction: Strive for excellent service and address feedback promptly.
Administrative Tasks: Support day-to-day operations.
Continuous Learning: Stay updated and enhance skills.
Client Retention: Implement loyalty programs and personalized campaigns. Coordinate with vendors for sourcing and fulfillment.

Job Title: Ecommerce Developer

Company: Outdoor Adventure Gear Co.
Location: Sydney, Australia
Contact Reference: William Wilson, Head of Ecommerce Development
Email: william.wilson@hotmail.com
Phone: +61 8 8765 4321
Date: 10/6/2020 - 4/7/2021

Outdoor Adventure Gear Co. is a specialty retail store that focuses on outdoor activities like hiking and camping. They offer a diverse range of top-notch products including backpacks, tents, hiking boots, and outdoor apparel.

Website Development: Creating and maintaining user-friendly ecommerce websites with responsive interfaces.
Ecommerce Platform Management: Customizing and optimizing ecommerce platforms for secure transactions.
Product Catalog Management: Ensuring accurate and searchable product information.
Payment Gateway Integration: Implementing secure payment options for efficient transactions.
Order Processing and Fulfillment: Streamlining and expediting order fulfillment processes.
User Experience Optimization: Enhancing website usability for improved customer satisfaction.
Mobile Commerce: Optimizing ecommerce platforms for mobile devices.
SEO and Digital Marketing Integration: Implementing strategies to boost online presence.
Analytics and Reporting: Monitoring performance metrics for data-driven decision-making.
Security and Compliance: Ensuring regulatory compliance and protecting client data.
Continuous Learning and Innovation: Staying updated with technology advancements and contributing to innovation.
Technical Support: Providing prompt assistance for technological concerns.

Job Title: Ecommerce Customer Support Representative

Company: Global Electronics Corp.
Location: Berlin, Germany
Contact Reference: Mia Müller, Customer Support Manager
Whatsapp: https://wa.me/+491234567890
Phone: +49 123 456 7890
Date: 4/1/2021 - 6/14/2022

Global Electronics Corp. is a well-known international technology company that focuses on cutting-edge electronics. They create, manufacture, and distribute high-quality electrical devices and components on a global scale.

Customer Inquiries: Respond quickly and effectively. Address products, services, orders, and technical concerns.
Order Management: Assist with orders and issues. Collaborate with logistics for accurate shipments.
Troubleshooting: Resolve technical issues. Provide step-by-step guidance and escalate complex problems.
Product Knowledge: Understand the product range. Offer advice for suitable choices.
Returns and Refunds: Manage returns, shipping, and refunds.
Customer Satisfaction: Ensure high satisfaction by resolving issues promptly.
Documentation and Reporting: Maintain records and generate reports.
Continuous Learning: Stay updated through training.
Collaborative Approach: Work with teams for a seamless experience.
Quality Assurance: Meet performance metrics. Contribute to quality improvement.

Job Title: Executive Assistant

Company: Mytire4less
Location: Montpelier, United States
Contact Reference: Alex Sikkar, Company's Owner
Whatsapp: https://wa.me/+18046905954
Phone: +1 (804) 690-5954
Date: 07/12/2022 - Current

Mytire4less, a retail tire company offering a wide range of high-quality products, competitive prices, and exceptional customer service.

Data Entry Accuracy: Input data with precision and efficiency.
Data Verification: Verify and maintain the accuracy and integrity of the data.
Error Correction: Identify and rectify inconsistencies in the data.
Inventory Management involves monitoring stock levels, coordinating with suppliers, and ensuring availability of supplies.
Order Processing involves managing orders, tracking shipments, and ensuring prompt delivery.
Customer Service involves promptly addressing inquiries, resolving complaints, and delivering exceptional support.
Vendor Management involves cultivating vendor relationships, negotiating contracts, and ensuring timely order fulfillment.
Reporting: Generate comprehensive reports on the quality and accuracy of data entry.
Quality Assurance: Collaborate to meet product quality requirements and implement control mechanisms.
Competitive Analysis: Investigate competitors' products, pricing, and improvement efforts.
Product Listing: Create and manage accurate product listings with appealing descriptions, photos, and pricing.
Sales Analysis: Analyze data, create reports, and optimize sales techniques.
Statistical Analysis: Gather statistical data to improve processes.
Data Duplication Prevention: Correct errors to avoid data duplication.
Timely Updates: Ensure information is up-to-date and accurate.
Reporting Enhancement: Gather valuable statistical data.
Data Entry Accuracy: Maintain a 99% accuracy rate in data entry.
Continuous Learning: Stay updated with industry changes and best practices.
Process Efficiency: Improve process efficiency by 39% through better practices.

Amazon Internship Training

PROVA, 2018
Topics Covered: Conducting product research on Amazon, optimizing product listings, managing inventory, providing customer support, implementing PPC advertising campaigns, handling fulfillment processes, and managing order processing.

eBay Selling Strategies Workshop

CCA, 2018
Topics Covered: Enhancing the performance of an eBay store, optimizing product listings, conducting thorough product research, evaluating competitors, implementing effective pricing strategies, managing customer interactions, and overseeing feedback management.

Shopify Store Setup and Design Training

CCA, 2018
Topics Covered: Creation and setup of a Shopify website, customization of website themes, management of product catalogs, integration of payment gateways, efficient order administration, and enhancement of the overall customer experience.

Job Title: Volunteer Call Center Agent

Company: UVW Voter Assistance Hotline
Location: 456 Voting Road, Metroville, Manila, Philippines
Contact Reference: +63 915 678 1234 (Phone Number only)
Phone: +63 915 678 1234
Date: 1/20/2016 - 4/13/2016

The UVW Voter Assistance Hotline supports voters by addressing registration queries, furnishing details regarding polling locations and voting processes, and handling general election-related concerns.

Responsibilities:
Addressed registration inquiries, guided individuals through the voter registration process, and resolved any arising issues.
Furnished precise and current details pertaining to polling locations, ensuring voters were informed about where to cast their votes.
Informed callers about voting procedures, encompassing guidelines for ballot marking, submission, and assistance for individuals with disabilities.
Handled general election-related concerns, including eligibility requirements, timelines, and absentee voting alternatives.
Demonstrated patience and empathy when assisting dissatisfied or confused voters, aiming for a positive and supportive experience.
Documented voter interactions, maintaining a comprehensive record of inquiries, issues, and resolutions for future reference.

Achievements:
Received appreciation from a significant number of callers for providing clear and valuable responses to their registration and election-related inquiries.
Effectively resolved challenging voter registration issues by collaborating with relevant authorities, enabling eligible individuals to exercise their right to vote.
Played a role in promoting heightened voter awareness by delivering accurate and easily understandable information regarding polling locations and procedures.

Skills Developed:
Thorough knowledge of the voter registration processes, election regulations, and polling limitations in the Philippines.
Exceptional verbal and written communication abilities are necessary to effectively assist callers and offer clear guidance.
Proficiency in navigating voter databases and online resources to access accurate voter information.
Demonstration of patience and sensitivity when handling sensitive and emotionally charged voter concerns, ensuring a positive and supportive experience.
Attentive and meticulous approach to documenting voter interactions and maintaining precise records.

First Look

https://docs.google.com/spreadsheets/d/1bvPRQe7Rk4ajGXHu6PsZ9HsowY9tSIvSXZabIFgULOM/edit?usp=sharing

Samples

https://drive.google.com/drive/folders/1rr6Z2mb3qATLaQx9Lxo2loYEZzXguBy_?usp=sharing

Portfolio

https://drive.google.com/drive/folders/1EaHwOnXxZVIV35XdaelpVLOcu7lXh2-A?usp=sharing

Resume

https://drive.google.com/file/d/1f2tFu0X7MqIbee9JV-AtS3ctOFevs_au/view?usp=sharing