2017
BS PHARMACY
CICOSAT Colleges
More Info About Me
Hello, I'm Jan, a dedicated Virtual Assistant with 5 years of experience in customer service, now specializing in Operations, Admin, and Executive Virtual Assistance. Throughout my career, I've refined my skills in various administrative tasks, excelling in organization, time management, and attention to detail. My background in customer service has honed my communication skills and ability to thrive in dynamic environments. As a trustworthy and efficient Virtual Assistant, I am committed to delivering exceptional results and helping clients achieve their goals seamlessly.
Let me handle your administrative needs and provide you with the support you need for a seamless workflow!
My Skills and Competencies
Administrative Task
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
February 2023
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February 2025
SomeGrub
(Marketing Virtual Assistant)
Lead Generation & Contact Research: Researched and identified key contacts at relevant companies
Lead Volume Optimization: Maximized the number of leads uploaded weekly to support marketing efforts
Personalized Outreach: Crafted and sent customized email pitches on behalf of the company
Record-Keeping & Documentation: Maintained detailed records of lead uploads and related processes for accuracy and tracking
Process Improvement & Innovation: Identified opportunities for optimization and shared insights
Administrative Assistance: Provided support for essential administrative functions
Quality Control & Deadline Adherence: Ensured all tasks met quality standards and were completed within deadlines
Feb 2019
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Feb 2023
Afni Philippines
(Customer Service Representative / Call Center Agent)
Live Chat Sales Support: Engaged in real-time conversations with customers through live chat platforms. Offered product recommendations and explained pricing, promotions, and contract terms
Resolving Technical Issues: Troubleshooting basic device or service-related problems customers may encounter during the sales process
Resolving Billing and Payment Issues: Assisted customers with billing inquiries, resolving payment discrepancies, and providing support for payment methods or options
June 2018
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December 2018
Generika Drugstore
(Pharmacy Assistant)
Inventory: Managed inventory by monitoring stock, conducting checks, and ordering supplies as needed
Social Media Advertisement: Assisted in the development and execution of social media advertising campaigns to promote the pharmacy's products and services
Dispensing and Sales: Assisted in the sale and accurate dispensing of medications, ensuring compliance with prescriptions and pharmacy protocols. Provided patient counseling on proper medication use, dosage, and potential side effects to ensure safe and effective treatment
March 2017
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June 2018
Sitel Baguio
(Customer Service Representative / Call Center Agent)
Responding to Inbound and Outbound calls: Addressing customer inquiries, concerns, and complaints related to retail products, services, or policies. Providing accurate information and resolving
Order Processing: Assisting customers with placing orders, processing payments, and tracking shipments. Ensuring order accuracy and timely delivery of products
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.