2017
BS PHARMACY
CICOSAT Colleges
More Info About Me
I'm Jan, a dedicated and reliable Virtual Assistant with 5 years of experience in customer service. I have now specialized in Operations and Admin Virtual Assistance. Over the years, I have honed my skills in various administrative tasks, becoming proficient in staying organized and managing time effectively. Attention to detail has become second nature to me, and I excel at adapting to changing situations effortlessly. My extensive customer service background has sharpened my communication skills, attention to detail, and ability to thrive in a fast-paced environment. As a trustworthy, organized, and efficient Virtual Assistant, my primary focus is to deliver exceptional results and assist my clients in achieving their goals.
Let me handle your administrative needs and provide you with the support you need for a seamless workflow!
My Skills and Competencies
Administrative Task
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2023
Speak Your Way To Cash
(Program and Project Manager)
Coaching Calls Moderator: facilitate productive sessions, conflict resolutions, tech support, summarizing discussions
Tracked member engagement: collected and analyzed data to identify patterns and improve strategies.
Project Manager: Organized and ensured the accessibility of the program and resources. Contributed to the development and implementation of
innovative initiatives
Social Media Manager: created engaging posts, responded to comments & and managed the page to enhance online presence and user engagement
2022
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2023
ListingSpark
(Real Estate Virtual Assistant)
Administrative support: Supports managers and colleagues through a variety of tasks related to data entry, organization and communication.
Lead Generation: Proficient in strategies for identifying and nurturing potential customers. Experienced in leveraging CRM systems and analytics tools to optimize lead performance.
Project Support: Assist in coordinating and supporting various projects, including research, tracking progress, and preparing project-related material
2019
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2023
Afni Philippines
(Customer Service Representative / Call Center Agent)
Live Chat Sales Support: Engaged in real-time conversations with customers through live chat platforms. Offered product recommendations and explained pricing, promotions, and contract terms
Resolving Technical Issues: Troubleshooting basic device or service-related problems customers may encounter during the sales process
Resolving Billing and Payment Issues: Assisted customers with billing inquiries, resolving payment discrepancies, and providing support for payment methods or options.
2018
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2018
Generika Drugstore
(Pharmacy Assistant)
Inventory: Ensuring proper stock levels of medicines and medical supplies by monitoring inventory, conducting regular stock checks, and placing orders with suppliers as needed.
Social Media Advertisement: Assisting in the development and execution of social media advertising campaigns to promote the pharmacy's products and services.
Patient counselling: Providing clear and concise information to promote patient safety and adherence to prescribed treatments.
2017
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2018
Sitel Baguio
(Customer Service Representative / Call Center Agent)
Responding to Inbound and Outbound calls: Addressing customer inquiries, concerns, and complaints related to retail products, services, or policies. Providing accurate information and resolving issues promptly to ensure customer satisfaction.
Order Processing: Assisting customers with placing orders, processing payments, and tracking shipments. Ensuring order accuracy and timely delivery of products
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.