2015
Information Technology
Access Computer College
About Me
Hi, I’m Jan Leonore Ramirez, a results-driven Virtual Assistant with 5 years of solid experience in the call center industry, handling both sales and telecommunications accounts for U.S. and Australian companies.
For three years, I consistently ranked as a top-performing sales agent, recognized for meeting and exceeding targets through strong communication, relationship-building, and problem-solving skills. I also spent two years as a telecommunications expert, specializing in billing concerns, payments, financial assistance, and customer retention—often converting resolved concerns into successful sales opportunities. My performance is backed by multiple certifications and achievements.
I am transitioning into the Virtual Assistant role to leverage my proven skills in a remote, results-oriented environment while continuously expanding my expertise. I bring a strong work ethic, adaptability, and the ability to stay calm and effective in high-pressure situations. As a single mother of three, I am highly disciplined, organized, and committed to delivering consistent, high-quality work.
I am confident that my experience, reliability, and sales mindset will make me a strong asset to your business.
I look forward to contributing to your team and helping you achieve your goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2025
Probe Group Philippines
(Customer Service with Sales.)
Customer Service Representative with nearly 3 years of experience handling billing concerns for an Australian telecommunications account. Skilled in payment processing, financial assistance, resolving customer confusion, and smoothly converting service interactions into sales opportunities
2020
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2023
Results CX
(Sales Associate)
I have over 3 years of combined sales experience in the BPO industry, working with a U.S.-based satellite radio account. I spent 6 months handling outbound sales, where I focused on reaching out to customers, presenting service options, and closing upgrades. I then worked 2 years and 6 months as an inbound sales representative, assisting customers who called in for support and guiding them toward better service options.
Part of my role was upselling and upgrading customers from promotional plans to premium services, ensuring they received enhanced value while meeting company sales targets. I consistently delivered strong results and was recognized as one of the top performers during upskilling and program enhancements, proving my ability to adapt, learn quickly, and exceed expectations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.