2015
Information Technology
Access Computer College
About Me
Hi! I’m Jan Leonore Ramirez, but you can call me Leah. I’m a dedicated and hardworking single mom of three, driven by passion, purpose, and continuous growth. I graduated with a degree in Information Technology from Access College here in the Philippines, and I bring over five years of experience in the call center industry, specializing in sales accounts.
Throughout my career, I’ve developed strong communication skills, a customer-focused mindset, and the ability to thrive in fast-paced environments. I’ve also earned various achievements and certificates from my training and top-performer recognitions—feel free to check these in my profile.
As I transition into virtual assistance, I’m committed to delivering reliable, efficient, and professional support to help clients achieve their goals. I’m excited to bring my experience, discipline, and drive to every task I take on.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2025
Probe Group Philippines
(Customer Service with Sales.)
Customer Service Representative with nearly 3 years of experience handling billing concerns for an Australian telecommunications account. Skilled in payment processing, financial assistance, resolving customer confusion, and smoothly converting service interactions into sales opportunities
2020
-
2023
Results CX
(Sales Associate)
I have over 3 years of combined sales experience in the BPO industry, working with a U.S.-based satellite radio account. I spent 6 months handling outbound sales, where I focused on reaching out to customers, presenting service options, and closing upgrades. I then worked 2 years and 6 months as an inbound sales representative, assisting customers who called in for support and guiding them toward better service options.
Part of my role was upselling and upgrading customers from promotional plans to premium services, ensuring they received enhanced value while meeting company sales targets. I consistently delivered strong results and was recognized as one of the top performers during upskilling and program enhancements, proving my ability to adapt, learn quickly, and exceed expectations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.