Janine Antonette Barrientos

Professional Virtual Assistant
User Thumbnail
Contact Information
  • Taguig City, Philippines
    •
  • (+63) 956 813 5897
    •
  • jabarrientos0815@gmail.com
    •
  • https://myprofile.ph/janineantonettebarrientos
    •
Expertise

Data Entry & Management

Basic Graphic Design

Appointment Setting

Calendar Management

Google Workspace (G Suite)

Microsoft Office Suite

Teamwork

Meeting Deadlines

EDUCATION
2014-2018

University of the Immaculate Conception, Philippines

Bachelor of Science in Accounting Technology
language

English

Filipino

character reference

Dhamielyn A. Sarno, MIT, Project Manager

(+63) 915 832 5769
dhamsarno@gmail.com

Mithreal Grace B. Serquina, Manager

(+63) 932 768 5724
MBSerquina@eastwestbanker.com

Venz Karylle L. Capitan, Freelancer Virtual Assistant

(+63) 906 476 2016
About Me

I'm a friendly and passionate freelancer who thrives on connecting with clients and providing outstanding service with a smile! I love getting to know people, understanding their needs, and matching them with the perfect solutions. Leading a team of awesome customer service professionals is my jam, and I bring a positive attitude, fantastic people skills, and a creative approach to problem-solving.

Let’s work together and turn every challenge into a delightful experience!
Work Experience
Nov 2022 - Feb 2024

CUSTOMER SERVICE REPRESENTATIVE, CERIDIAN PHILIPPINES (POWERPAY)

* Understand and assess customer needs to ensure satisfaction.
* Provide accurate and complete information about accounts, products, and services.
* Identify the cause of customer problems and complaints.
* Resolve issues by clarifying complaints and offering appropriate solutions.
* Listen carefully to customers and show empathy to their concerns.
* Handle complaints promptly and provide solutions or alternatives.
* Use Salesforce CRM to manage customer interactions.
* Make sure customers understand the solution and continue to educate them on products and services.
Jul 2022 - Nov 2022

CUSTOMER SERVICE REPRESENTATIVE, FIS GLOBAL SOLUTIONS

* Answer customer questions about products and services.
* Handle and resolve customer complaints calmly and effectively.
* Troubleshoot and fix technical issues.
* Listen carefully to customers and show empathy and understanding.
* Use data entry systems to record all actions accurately and quickly.
* Utilize knowledge of Salesforce CRM to manage customer information and support.
June 2018 - Sept 2021

NEW ACCOUNTS ASSOCIATE, EASTWEST BANKING CORPORATION

* Interview and engage prospective customers for new account openings.
* Gather necessary information and conduct KYC (Know-Your-Customer) checks.
* Educate customers on company or bank policies and services.
* Ensure completeness, accuracy, and authentication of all account documentation.
* Maintain accurate records of all customer accounts and transactions.
* Handle customer inquiries, disputes, and complaints professionally.
* Explain and promote online banking services to customers.
* Upsell and cross-sell relevant products and services.
* Process loan applications and perform teller duties as needed.
* Assist in reconciling daily and monthly transactions.
* Prepare monthly payment schedules and adjustments.
* Maintain a positive and efficient workflow.
TRAININGS
Aug 2024

ProVA Philippines, Virtual Assistance Course

General Virtual Assistance