General Virtual Assistant Training, PRO VA

World of Medicare, Centers for Medicare & Medicaid Services

Area Manager, HMR Retail Haus

Email: mylene.caratao@hmrphils.com
Contact number: 639278489855

Project Manager, PRO VA

Email: dhamsarno@gmail.com
Contact number: 09158325769

Freelancer, Advisor I Blended Support

Duties and Responsibilities:
1. Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
2. Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
3. Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
4. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
5. Contact and qualify leads through phone calls, emails, and other communication methods.
6. Develop and maintain a database of leads and prospects for future reference.
7. Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

HMR Retail Haus, Human Resources Administration:

Duties and Responsibilities:
Streamlined recruitment processes for increased efficiency and reduced timetohire.
Facilitated open communication channels between management and staff through regular meetings and feedback sessions.
Enhanced employee satisfaction by implementing tailored HR policies and procedures.
Assessed organizational needs by conducting workforce analysis studies which informed strategic human resource plans.
Conducted thorough employee evaluations, providing constructive feedback for professional growth.
Managed benefits administration, ensuring timely and accurate distribution of employee benefits.
Managed payroll processing, ensuring accurate and timely payments to all employees.
Updated HR databases with accurate employee information to support effective decision-making processes.
Mediated conflict resolution efforts between employees, maintaining strong workplace relationships.
Organized company-wide training sessions to promote continuous learning and development opportunities.
Maintained strict confidentiality in handling sensitive employee data, protecting privacy rights of all staff members.
Organized team-building activities that fostered camaraderie among coworkers while also enhancing overall productivity.
Coordinated employee recognition programs, boosting morale and fostering a positive work environment.
Implemented performance management systems, promoting a culture of accountability and excellence.
Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
Coordinated employee placements and administrative details.
Processed paperwork and hiring details for promotions and lateral position changes.
Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
Conducted check-ins with employees to assess workplace health and personnel engagement.
Updated and maintained employee attendance records.
Responded to employee inquiries regarding benefits and other HR topics.
Participated in recruitment and selection process for new hires.
Developed and maintained HR policies and procedures.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Scheduled and coordinated interviews between hiring managers and potential candidates.
Set up orientations and initial training for new employees.
Converted employee status from temporary to permanent.
Aided staff with employee performance review paperwork and documentation.
Participated in job fairs to recruit new talent.
Monitored and analyzed employee satisfaction survey results.
Coordinated employee relocation processes.

Sahni General Trading LLC l Dubai, United Arab Emirates, Personal Secretary cum Human Resource Administration

Duties and Responsibilities:
Handled confidential information with discretion, maintaining trust among high-profile clientele.
Maintained executive''s calendar, coordinating meetings and events for optimal time management.
Contributed to a positive work environment by offering assistance to colleagues when needed.
Enhanced executive productivity by efficiently managing schedules and appointments.
Drafted professional correspondence on behalf of the executive, ensuring accurate representation of their viewpoints.
Liaised with cross-functional teams to enhance collaboration and streamline workflow processes.
Streamlined office operations through effective organization and filing systems.
Served as gatekeeper for incoming requests, prioritizing tasks according to urgency or importance level.
Ensured timely communication with clients and associates by promptly addressing emails and phone calls.
Managed travel arrangements, resulting in cost savings and well-organized itineraries.
Coordinated special projects, ensuring successful completion within given deadlines.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Managed filing system, entered data and completed other clerical tasks.
Performed research to collect and record industry data.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Cross checking the sales margin of each Sales order and sales invoice with the cost price.
Checking and double checking the delivery report. If invoices are made. If payment are made.
Making Sale return for goods return.
Making purchase return for good return to suppliers
Logistic Includes –shipment to MENA(MIDDLE EAST & NORTH AFRICA) checking the shipping document, arrival of the shipments, coordinating with the shipping lines and forwarder and submitting required documents to the shipping lines.
Coordinate with supplier for new order and current shipments.
Arranging and coordinating every details
for the trade fair.

2013 Qualfon Philippines Inc., Technical Support Representative

Duties and Responsibilities:
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Dr. Moh'd Al Anezi Medical Center I Riyadh Kingdom Saudi Arabia, Staff Nurse(Endoscopy Department

Duties and Responsibilities:
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Implemented medication and IV administration, catheter insertion, and airway management.
Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
Observes rules and proper decorum in and out of the hospital
Performs documentation and charting with honesty and according to the tasked done to patient.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
Mentored new nursing staff, supporting their professional growth and development.
Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
Reduced medication errors through meticulous charting and double-checking dosages.
Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
Educated family members and caregivers on patient care instructions.
Implemented care plans for patient treatment after assessing physician medical regimens.
Recorded details regarding therapies to keep patient charts updated.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.