As a Filipino professional with a degree in Electronics Engineering Technology, I bring strong technical expertise and exceptional communication skills, having served as the interface between clients and systems, offering first-level technical support, and troubleshooting complex issues. My experience includes collaborating with engineers, technicians and SME's to maintain good business relationships, ensuring optimal performance, and identifying areas for improvement to enhance productivity.

In addition to my technical background, I am highly skilled at providing accurate and timely resolutions, reporting performance issues, and contributing to projects that improve system reliability and cost efficiency. Outside of work, I enjoy playing basketball and badminton, as well as traveling to experience new cultures.

Bachelor of Technology: Electronics Engineering Technology

Technological University of the Philippines - Manila

Associate Software Engineer - Application Tech Support Practitioner (DevOps / Help Desk)

Accenture Inc.,

• Acted as the ongoing interface between the client and the system or application
• Utilized exceptional communication skills to keep world class systems running
• Delivered first-level technical support via email and chat communication channels
• Accurately defined client issues
• Interpreted and designed resolutions based on deep product knowledge
• Identified, reported, and escalated bugs

Jr. Technician - Equipment Engineering (Sustaining)

Ampleon Philippines Inc.,

• Conducted and endorsed equipment for preventive maintenance.
• Identified parts of the equipment that were required replace and maintain; requested for needed spare parts.
• Collaborated with co-technicians, engineers or FSE in repairing and troubleshooting of minor/major electrical, mechanical, software repair to sustain the line.
• Reported equipments performance, status and malfunctions to engineer with accurate data information.
• Recommended mechanical designs and fabrications on equipment parts, provide support on machine modification improvement to optimize line productivity.
• Participated and completed Total Productive Maintenance trainings and certifications.
• Participated in Focused Improvement Team covering projects in preventing machine breakdown, cost reduction and enhanced process capability.

• Computer Proficiency (Microsoft Word, Excel, Powerpoint)
• Internal and External Communication
• Strong Work Ethics
• Troubleshooting Skills

• Outlook / Microsoft 365
• Google Workspace
• Canva
• Asana
• Slack
• Sketchup
• Quickbooks
• Zoom
• Grammarly
• Chat GPT
• Upwork

• TPM Appreciation Course
• TPM Overview and Why - Why Analysis
• Workplace Health and Safety
• Six Sigma White Belt Training
• Technician Boot Camp