Hey I am James

More about Me

🚀 Hello, I'm James! Here's a little bit of something about me.

🎓 Business Management Graduate
💼 25 Years of Diverse Professional Experience
👨‍👩‍👧‍👦 Proud Husband and Father of Three Amazing Teenagers
🍽️ Culinary Maestro, Delighting Palates
📞 Setting High Customer Care Standards in Esteemed Financial BPOs
💡 Now Excited to Unleash My Skills as a Virtual Assistant!

James M. Oraye
LAS PIÑAS CITY, Philippines
mesoraye@hotmail.com
Freelancer
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Expertise

Skills
Data Entry
Email Support
Chat Support
Customer Service
Calendar & Events Management

Certificates

Certified ProVa.ph Graduate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
1998
Bachelor of Commerce - BCom, Business, Management, Marketing, and RelatedSupport Services

University of Perpetual Help System DALTA

Jan 2019 - Feb 2019
National Maritime Polytechnic (NMP)

IMO Mode;l Course 6.09 - Maritime Instructor

July 2013 - Sept 2013
Center for Advance Training for FoodAnd Beverage Services (CATFABS)

Hot & Cold Meals, Baking & Pastry

Oct 2020 - Aug 2023
Euro-asiatic Shipping
(Chief Cook)

·Menu Planning and Preparation
·Galley Management
·Crew Nutrition and Well-being
·Health and Safety
·Team Management
·Menu Cost Control
·Adaptability and Emergency Response

Jun 2019 - Oct 2020
Amazon Operation Services Philippines, Inc.
(Customer Service Representative)

* Performance Metrics Excellence
* Point of Contact (Team Manager's Absence)
* Training: Interview Skills, Resume Writing, Effective Communication, Time Management
* Excellent Customer Service

Aug 2018 - Nov 2018
OSM Thome
(Cook)

* Menu Planning, Preparation, and Food Service
* Budget Management and Victualling.
* Food Safety and Sanitation
* Emergency Response

Oct 2015 - Feb 2018
Scanmar Maritime Services, Inc.
(Cook)

·Menu Planning, Preparation, and Food Service
·Budget Management and Victualling
·Food Safety and Sanitation
·Emergency Response

Jun 2015 - Sept 2015
Capital One
(Transaction Support Specialist)

·Fraud Prevention and Investigation
·Risk Assessment and Control
·Evidence Gathering and Reporting
·Policy Improvement

Jan 2014 - Feb 2015
Euro-asiatic Shipping
(Cook)

* Menu Planning, Preparation and Food Service
* Budget Management and Victualling.
* Food Safety and Sanitation
* Emergency Response

Sept 2012 - Jun 2013
Bernhard Schulte Shipmanagement
(Messman)

* Overall Galley support and assistance
* Food Service
* Cleaning, Sanitation & Maintenance
* Waste Management
* Emergency Response

May 2010 - Sept 2012
Supreme Court of the Philippines
(Court Interpreter)

As a Court Interpreter, my role in the judicial system is to ensure effective communication between parties involved in court proceedings who speak different languages. My responsibilities include:

1. Language Interpretation
2. Interpreting for Legal Proceedings
3. Maintaining Neutrality
4. Cultural Sensitivity
5. Providing Accurate and Complete Interpretation
6. Confidentiality
7. Research and Preparation
8. Court Calendar Management
9. Maintaining Ethical Standards
10. Testifying in Court
11. Providing Sight Translation

Apr 2008 - Apr 2010
Synchrony
(Customer Service Representative)

* Awarded as one of the Top 10 representatives on site for 6 consecutive months
* Consistent Perfect Attendance Awardee.
* Assigned to be the POC of the team for over a year.
* Selected to be one of the Subject Matter Experts (SME) for new onboarding representatives

Apr 2006 - Mar 2008
HSBC Data Processing Pvt. Ltd
(Us Customer Care Associate)

* Recognized for exemplary performance as a U.S. Care Representative
* Consistent Perfect Attendance awardee.
* Promoted to be part of our U.S. Care - High Sales Team (HST)
* Privileged to be selected as one of the Subject Matter Experts (SME) for our new onboarding representatives.

My Services

Customer Service

Committed to going above and beyond, ensuring customers' needs are met, and building strong, lasting connections.

Chat and Email Support

Providing responsive, empathetic support via chat and email to ensure customer satisfaction and issue resolution

Calendar and Events Management

Efficiently and accurately coordinating calendars and events to streamline schedules and enhance productivity.

Data Entry / Web Researcher

Efficient data entry and web researcher, ensuring accuracy and timely delivery.

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
LAS PIÑAS CITY,
Philippines
Email :
mesoraye@hotmail.com


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