TaskUs Philippines

Shopify Support Advisor
- As a Shopify Support Advisor, we are the forefront of Shopify itself. We cater and handle merchants to build their own store and assist them with their internal issue, in terms of payouts, billing, web development, store products and their own store. As a dedicated Shopify Support Advisor, provided expert assistance to merchants, guiding them through platform setup, feature usage, and troubleshooting to ensure a seamless e-commerce experience.

Leveraged strong communication skills to deliver clear and empathetic support, managing diverse customer inquiries via chat, email, and phone. Utilized in-depth product knowledge to resolve technical issues, optimize store performance, and support merchant growth. Played a key role in customer satisfaction by proactively identifying and addressing concerns, ultimately contributing to Shopify’s reputation for excellent service.

Key Responsibilities:

Assisted merchants with account setup, customization, and maintenance, improving store efficiency and user experience.
Troubleshot technical issues related to integrations, themes, and apps, ensuring timely resolution and minimal disruption to business operations.
Educated customers on best practices for e-commerce success, focusing on conversion optimization, customer retention, and feature utilization.
Documented and escalated complex cases, collaborating with internal teams to enhance support processes.
Exceeded customer satisfaction targets through proactive communication and problem-solving, enhancing overall service quality.

Detail-oriented Shopify Financial Advisor with expertise in providing financial guidance and support to Shopify merchants. Skilled in analyzing financial data, advising on revenue optimization, and helping businesses manage their finances effectively on the Shopify platform. Experienced in supporting merchants through a range of financial processes, from payment processing and tax compliance to revenue forecasting and budgeting. Known for clear communication, a solutions-focused approach, and a commitment to helping businesses grow profitably.

Key Skills:

Guided merchants in financial planning and analysis, helping them optimize revenue streams and manage operating costs effectively.
Advised on payment processing options, tax obligations, and compliance issues to ensure accurate and compliant financial operations.
Analyzed merchant financial data to provide insights on pricing, budgeting, and revenue forecasting, aligning with business growth goals.
Collaborated with internal teams to provide financial insights, improve support processes, and advocate for merchant needs in platform developments.
Skilled in using financial tools, reporting dashboards, and analytics within the Shopify platform to provide data-driven guidance.

Telus International Philippines

Junior Resolution Specialist
• As a Junior Resolution Specialist for Airbnb Hotel and Travel Account. The responsibilities that I have to fulfill are to assist each individual customers with their inquiries, concerns and difficulties.
• Meeting the desired outcomes of each customer is a must although with strict adherence to the policies and regulations set by our direct clients.
• Accurately responding to the reports made by the unsatisfied customers with their booking through
our app and delivering strategically resolutions to each of their concerns.

Senior Resolution Specialist
• My role involves delegate investigation to the reports that were made in real time. The responsibilities of this role include taking a profitable-loss when proven it is the fault of the employee within the company.
• Investigate and Resolve Complaints: Address customer complaints and disputes, ensuring satisfactory outcomes for both the customer and the company.
• Analyze Supporting Documents: Review and analyze documents related to claims and disputes to determine the best course of action.
• Conduct Negotiations: Administer negotiations and discussions with clients to resolve high-level violations and disputes.
• Liaise with Internal Departments: Work with various departments (e.g., shipping, billing, technical support) to gather necessary information for resolving issues.
• Document Interactions: Maintain detailed records of customer interactions, resolutions, and follow-up actions in the company’s CRM system.
• Develop Strategies: Create and implement strategies to reduce the frequency of common complaints by analyzing patterns in customer issues.
• Train and Mentor: Train new hires in best practices for effective issue resolution.
• Ensure Compliance: Ensure all actions comply with legal and regulatory requirements, including HIPAA and other relevant guidelines.
• Handle Escalated Issues: Manage the resolution of legal or escalated issues that require a detailed understanding of laws, regulations, and company policies.

Accomplishments:
• Within the past 6-months in the company, I was promoted within 3-months of working for TELUS INTERNATIONAL PHILIPPINES in Airbnb (Airbed and Breakfast). I was promoted from a junior resolution specialist to a senior resolution specialist within 3-months due to my consistent excellent performance that are always passing the required metrics set by our clients.
• I was given the privilege of training new resolution specialist employees as being an example of how the product works.
• I was given an achievement award for the consecutive top-performer employee of the month within the past 6-months of working with Airbnb.

Phirst Park Village

As a Real Estate Virtual Assistant (REVA), I am dedicated to providing vital support to real estate professionals, ensuring the seamless operation of their businesses. My responsibilities encompass a broad range of tasks, from managing emails, calendars, and essential documents to handling data entry and client communications. I assist in lead generation, follow-up, and act as a primary contact for clients, keeping them informed and engaged.

I also take charge of marketing efforts, including content creation, social media management, and listing updates, as well as coordinating transactions, managing contracts, and ensuring smooth property closings. My role extends to conducting market research, preparing property comparisons, and maintaining compliance with legal requirements. Additionally, I manage your CRM system, support client retention, and handle bookkeeping tasks such as invoicing, expense tracking, and financial reporting.

Furthermore, I coordinate virtual property tours, offer customer support, and ensure that all technology and tools are functioning optimally. My duties also include organizing events and managing personal tasks as needed. In essence, I provide comprehensive support that allows you to focus on strategic activities to grow your real estate business.

Wns Global Services

As a Data Entry and Travel Virtual Assistant for Delta Airlines' Travel Account, my primary responsibility is to assist clients and customers by resolving their issues and concerns efficiently. A key part of my role involves scheduling important meetings with clients via email, ensuring seamless communication. On a daily basis, I manage over 200 chats, addressing a wide range of problems while maintaining transparency with customers. I also prioritize meeting customer budgeting requirements and coordinating flight schedules, all while delivering high-quality results.

Accomplishments:
- Achieved a milestone as the first to successfully deliver high-quality service to clients and customers, receiving positive feedback and satisfactory results in a quality assessment from USA Delta Airlines.
- Consistently provided top-tier services to Delta Airlines clients, customers, and passengers on a weekly basis.
- Fostered collaboration and contributed to a positive work environment, maintaining strong relationships while consistently meeting high-performance standards.

Teleperformance

As a Medical Virtual Assistant with experience in Health Chat Support and Customer Service for the Oscar Hospital Healthcare Account, my primary role involves addressing the concerns and issues of patients, clients, and customers. I am responsible for scheduling patient appointments with the nearest available doctors and maintaining detailed records of their medical history. My duties include conducting research or coordinating with other departments to resolve patient concerns and serving as a liaison between patients and healthcare providers, including physicians, pharmacists, hospitals, and government entities. Additionally, I communicate important information about treatments, procedures, and medications to patients and their families, and provide assistance with insurance-related inquiries. I consistently deliver exceptional service to patients and clients, maintaining a professional and composed demeanor even in challenging situations.

Global Media Arts (GMA) & Alto Broadcasting System & Chronicle Broadcasting Network (ABS-CBN)

As a freelance artist with over four years of experience collaborating with GMA and ABS-CBN, I take full responsibility for delivering my roles with precision, demonstrating exceptional acting skills, a professional modeling presence, and refined vocal talents. These competencies are crucial to maintaining high performance standards and earning positive recognition from directors. To continuously enhance my skills, I participate in specialized workshops offered by Star Magic, Star Als Academy, Artista Talents, Grash Dance Studios, among others. Additionally, I actively seek opportunities to work with seasoned media directors and actors, and I showcase my talents by performing at live band gigs and small mall shows.

Customized Decals, Engraving and Stickers - TAW Enterprise (Top Art Works Decals)

As a Social Media Manager at TAW Advertising Printing Enterprise, my key responsibilities include managing our Facebook Group, where I address customer inquiries and concerns, ensuring a seamless communication flow. I also collaborate closely with graphic artists to fulfill customer orders for decal stickers, adapting designs to meet specific requests. Strategically, I manage our online presence by planning email marketing campaigns and leveraging Facebook groups to digitally promote our products and services, driving growth and customer satisfaction.

National University

- Program Director and Head of Committee, 2022 - National Service Reserve Corps (NU-SRC)
- Internal and External Director and Head of Committee, 2022 - National Service Reserve Corps (NU-NSRC)
- Leadership/Spokesperson and Head of Committee, 2022 - Guild of English Majors (NUGEMS)
- Head of Committee for Board Members, 2022 - Guild of English Majors (NU-GEMS)

Responsible for organizing school events, charities, training programs, and a leadership development camp. Served as the main speaker at events and seminars. Developed monthly program flow charts for each event and facilitated monthly health and mental check-ups for members and board officials. Created posters, audio-visual presentations, and scripts for event speakers, ensuring continuity for 23-day events. Coordinated collaborations and meetings with potential clients and sponsors within and outside the campus.

Fiat Lux Academe

- Senior High School Student Council - Humanities and Social Science Representative, Grade 12
- Junior High School Student Council - Head Secretary

Distributed agendas for meetings and maintained accurate records of all authorized minutes, agendas, and report materials. Actively participated in executive and council meetings, including debates and voting. Established an organized filing system for school and personal records. Managed communications with parents, sending out meeting reminders, agendas, and announcements via email. Prepared various council-related messages, including those of appreciation, sympathy, and inquiry, and took concise notes on council or executive committee decisions.

Flexibility

I excel in adapting to changing environments and can seamlessly handle multiple tasks at once, ensuring that all responsibilities are managed effectively even when priorities shift.

Communication Skills

I possess strong verbal and written communication abilities, allowing me to clearly convey information, collaborate with team members, and interact with clients and stakeholders with professionalism and ease.

Collaboration

As an effective team player, I work well with others, contributing to a cooperative and supportive work environment where goals are achieved collectively.

Compliance

I have a thorough understanding of regulatory requirements and am committed to ensuring that all processes and practices adhere to necessary guidelines, maintaining the integrity and legality of all operations.

Collection Management

I am skilled in managing and resolving collections issues, using a strategic approach to recover debts while maintaining positive relationships with clients.

Documentation

I am proficient in maintaining accurate and detailed records, ensuring that all documentation is well-organized and easily accessible for future reference or audits.

Problem Solving

With strong analytical skills, I can quickly identify issues, assess the situation, and develop effective solutions that address the root cause and prevent future occurrences.

Technical Skills

I am proficient in using a variety of software and tools for data entry, analysis, and reporting, ensuring that all technological aspects of my role are handled efficiently and accurately.

Customer Service

I am dedicated to providing excellent customer service, ensuring that clients and customers receive the support and assistance they need, leading to high levels of satisfaction and loyalty.

Detail Oriented

I have a meticulous attention to detail, ensuring that every task is completed with precision and care, from data entry to final reporting, leaving no room for errors.

National University - Manila

National University - National Service Reserve Corps (NU-NSRC)

National University

National University - National Service Reserve corps (NU-NSRC)

National University

National University - Guild of English Majors (NU-GEMS)

National University

National University - Guild of English Majors (NU-GEMS) Organized school events, charities, training programs, and a leadership development camp. Served as a main speaker in events and seminars.

Fiat Lux Academe - Dasmarinas City

-Distributing agendas for meetings. Keeping a full record of all authorized minutes, agendas, and report materials presented to meeting attendees.
-Participate in executive and council meetings including debates and voting. Establish a file system at school and on your computer. If parents have granted the council permission to contact them directly, use email to send out meeting reminders, agendas, fliers for forthcoming activities, and announcements.

Fiat Lux Academe - Dasmarinas City

-Preparing messages of appreciation, sympathy, inquiry, and so on for the council and executive committee as needed.
-Taking concise and accurate meeting notes on any pertinent council or executive committee decisions.

Certificate of Completion

Certificate of Achievement

Certificate of Achievement

Certificate of Achievement

Certificate of Achievement

Certificate of Achievement

Certificate of Achievement

Certificate of Achievement

Certificate of Achievement

Certificate of Completion

Dhamielyn A. Sarno

dhamsarno@gmail.com
Mobile #09158325769

Jhovanne Leonardo Alapar

09282552850
alaparjhovanne12@gmail.com

Dexter Marcelo

09297310213
dextermarcelo212@gmail.com