Passionate as a customer service representative and a technical support associate. Email, chat, and phone help are all options.

As a Virtual Assistant, I'm capable of completing tasks on schedule. I can help manage everyday tasks, events, and calendars. Write outstanding content and manage schedules with ease. Your achievements are my achievements too.

Customer Service Skills:
Conflict Resolution
CRM Software (e.g., CSR, Zendesk)
Multichannel Communication (phone, email, chat)

Technical Skills:
Microsoft Office
Google Suite
Data Entry
Technical Troubleshooting
Graphics (Canva)
Communication Platforms (Slack, Chime, Skype)

Soft Skills :
Verbal and Written Communication
Project Management
Critical Thinking
Time Management
Flexibility

CSR / TSR

I contributed to the company's aim of providing excellent customer service by answering their questions and ensuring that their problems were resolved. I make sure to keep the customers' information confidential.

After a year of being a Customer Service Representative, I was endorsed to a position where I help customers in a more technical aspect. Assisted both technology and non-technology smart customers in resolving internet issues. I design networks, reconfigure system settings, and advise customers on how to choose the correct modem, router, and internet speed for their specific needs.

Virtual Assistance

Worked as an appointment setter to a direct client.
Tasks : Calendar Management, Social Media Management

Virtual Assistance

Working as a Data Entry Clerk to a direct client.
Tasks : Data entry, Lead Generation