Hello! I am Jackie

More Info About Me

In my pursuit of professional excellence, I bring to the table a comprehensive skill set that aligns seamlessly with your requirements. With a solid background encompassing 7 years of leadership experience, I am not only a collaborator but also a clear communicator with a well-honed sense of humor. Recognizing the importance of ownership and trust in the role you seek to fill, I am eager to contribute my innovative ideas, poised to propel your business toward short and long-term success. I am enthusiastic about the prospect of sharing these insights with you.
Having commenced my career as a Quality Analyst and subsequently transitioning to the role of Fraud Analyst for the world's largest search engine, I honed my skills in mitigating client escalations. My promotion to Team Lead in 2015 marked the beginning of my journey in developing agents and fostering their professional growth.
During my tenure at CSS Corp, I dedicated the last 3 years to collaborative efforts with process leads from the client's side. Together, we identified knowledge and process gaps, developing comprehensive training curricula. My role also involved contributing to NPS improvement through intensive coaching sessions and refresher training. Managing 6-8 teams, I coordinated with leads for enhanced performance, concurrently leading the engagement team and organizing engaging online activities.
Beyond the assigned tasks at previous companies, my most significant achievement lies in witnessing the growth of my team members, many of whom have ascended to leadership roles, SME positions, and training roles.
Recently, as an Executive Administrative Assistant, I managed daily calendar schedules, oversaw company websites and listings, responded to email correspondence, and managed client updates. Additionally, I assist in vendor searches, maintain company records, create agreements/contracts, and design proposals for both interior and exterior projects. I also contribute to my social media presence through video editing.
Prior to that, I joined a real estate team as an Agent Development Assistant, I oversaw daily calendar schedules, sent lead contracts for signatures, conducted onboarding sessions, and managed data updates and assessments for new agents. The role also involved script review with new agents, call report card updates, and the regular assessment of agent performance.
I am eager to bring my multifaceted experiences and expertise to contribute effectively to your team and advance the goals of your organization.