2014
BSBA
University of San Agustin
More Info About Me
Hi! I’m Ivy Kim Ann Nebris, but you can call me Kim. I’m 29 years old and from General Trias, Cavite. I’ve been in the customer service industry for over 6 years—2 years on-site and almost 4 years working remotely. I’m passionate about helping people and providing excellent service, whether I’m assisting customers directly or working behind the scenes to improve their experience.
Outside of work, I enjoy watching movies, cooking, organizing our home, and spending time on Facebook to relax and catch up with the world. I value positivity, continuous learning, and bringing good energy into everything I do.
My Skills and Competencies
Customer Support
Graphic Designer
Data Entry
Executive Assistant
Certificates
×
![]()
My Experience and Education
2021
-
2025
HRCovered Inc.
(Customer Experience Representative)
Interact with customers via phone, email, chat, or social media to resolve inquiries or issues
Provide accurate information about products, services, and policies
Deliver personalized support while maintaining a professional and empathetic tone
Gather and relay customer feedback to internal teams for continuous improvement
Track and document customer interactions using CRM systems
Ensure a smooth end-to-end experience for customers across multiple channels
Collaborate with other departments such as Sales, Marketing, and Product to resolve complex issues
2016
-
2018
Teletech Philippines
(International Customer Service Representative)
Assist with resolving complaints or concerns in a timely and empathetic manner
Communicate clearly and professionally with customers from diverse cultural backgrounds
2016
-
2016
SPI Global II
(Inbound Customer Service Representative)
Answer incoming customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate information about products, services, billing, or policies
My Services
Customer Service/Client Support
Provided solutions to customer issues with a focus on long-term satisfaction.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Testimonials
Jessica Telford
Ivy is an exceptional customer experience professional whose dedication and professionalism shine through. She is diligent, dependable, eager to learn, and committed to helping clients maximize the benefits of their products or services. Above all, she is an excellent team player and is always willing to assist a colleague in meeting or exceeding a task or goal. I would not hesitate to hire Ivy if the opportunity arises.
Angela Milano
I truly enjoyed working with Ivy during her time at HR Covered. She was a dedicated and reliable team member who got along well with everyone and always did her work with commitment. She embraced learning new processes and made a genuine effort to keep pace with the constant updates that come with working in a small, fast-moving company. I am confident she will be an asset to any team she joins and I sincerely recommend her for new opportunities.