Ivan Angel Zapanta

Professional Virtual Assistant
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Contact Information
  • ivarzangel@gmail.com
  • 0927-431-6535
  • Santiago III St., Peñafrancia Ave., Naga City, Bicol Philippines
SKILLS

Adaptability
Customer Service
Attention to detail
MS Office (MS Excel)
Teamwork
Time Management

EDUCATION
2015 - 2017

NAGA COLLEGE FOUNDATION

BSBA FINANCIAL MANAGEMENT


2011 - 2015

PASACAO ACADEMY (HIGH SCHOOL)

Batch Valedictorian

WORK EXPERIENCE
MAY 2022 - MARCH 2024

Healthcare Recruiter

- Schedule healthcare professional caregivers for their initial screening for the program that they applied to.
- Ensures that applicants meet what is required for the pool or for the client.
- Documents activities and communications between candidates within the system database.



2019 - 2022

Customer Service Representative (CHAT, EMAIL,PHONE)

- Provided Customer service
- Managed customer orders
- Handled Email and Chat queries



October 2017 - March 2020

Customer Service Representative

I worked as a customer service representative for an account that primarily sell pet products and services. I managed accounts, orders, and inquiries from customers. I also assisted customers in arranging or scheduling pet grooming.