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BS in Accounting
Saint Mary’s University
More Info About Me
A proactive and adaptable professional with a strong background in customer support, virtual assistance, and data handling. Skilled in Microsoft Excel automation and VBA scripting, including POS tracking and report generation. I have hands-on experience with administrative tasks such as email management, data entry, content support, and coordinating with both suppliers and customers. I'm also familiar with basic accounting workflows, inventory reconciliation, and creating automated tools to simplify daily business processes.
With strong communication skills and a background in client-facing roles, I consistently deliver accurate and organized work even with minimal supervision. I am known for being self-managed, detail-oriented, and able to balance multiple tasks while maintaining quality and timeliness. I enjoy finding efficient ways to improve workflows and supporting teams through both technical and customer-facing tasks.
My Skills and Competencies
Data Entry
Graphic Designer
Social Media Management
Customer Service
Certificates
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My Experience and Education
2022
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2025
5CA Philippines Inc.
(Senior Support Agent)
Provide high-quality customer support across multiple channels (email, chat, social, ticket system) for international clients in the gaming and tech industries
Handle complex and escalated cases relating to account access, billing, policy enforcement, and technical troubleshooting
Maintain and update internal knowledge bases and macros to ensure up-to-date documentation of processes and product changes
Assist with mentoring and providing procedural guidance to newly hired agents to support onboarding and training
Collaborate with team leads and quality teams to flag emerging issues, contribute to improvements, and maintain service excellence
2019
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2021
Private employer for various e-Commerce brands
(Virtual Assistant)
Responded promptly and professionally to customer and supplier inquiries via email and other communication channels
Provided general administrative support such as documentation, data entry, and email management
Assisted with content creation and social media management, including managing Facebook Business pages, posting regular updates, and promoting products through paid ads
Developed and reviewed product mock-up designs, collaborating closely with business owners to prepare new product listings and marketing campaigns
Coordinated with suppliers and customers regarding orders, delivery status, and product details
Helped maintain product listings and inventory data across various e-commerce platforms (Shopify, Amazon, etc.)
2015
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2018
Philippine Christian Literature, Inc.
(Field Sales Manager)
Designed and implemented a VBA-driven point-of-sale and accounting system to streamline transaction monitoring, and automate bookkeeping.
Identified and developed sales opportunities through field sales campaigns and temporary pop-up store operations
Scouted and secured high-traffic locations, negotiating venue arrangements to maximize visibility
Planned and executed sales strategies to drive revenue for each field activation
Managed end-to-end logistics for pop-up events, including transport, storage, and inventory documentation
Recruited, trained, and supervised field staff based on event manpower requirements
Ensured that all team members delivered excellent customer service aligned with company standards
Monitored sales performance on-site and generated daily and post-event sales reports
Provided feedback and insights to management to improve future field sales strategies
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Manage databases and codes VBA macros to record, organize, and present data efficiently.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation
Identifies and qualifies potential clients through targeted research and outreach to build strong sales pipelines.