2017-2018
BSBA-Marketing
Arellano University
Expert Social Media Manager Ready to Launch!
I hope your doing good!
Hi, I'm Hyrine, a seasoned social media manager that specializes in developing and executing effective social media strategies that help businesses increase their online presence and engagement.
I'm also a 26 years old married women with one kid who gives me strength and motivation in everything I do.
Some fun facts about me...
-I've lived in the city my whole life. That's why travelling outside my city is somehow called adventure for me.
-I'm always dreaming of coming to Japan, and witness their culture and be amaze of the nature
-But, who would have though, I worked as a customer service representative for Telco's?
-Despite being an introvert, and because of my work experiences, I can say that challenge is really everywhere, and getting out of your comfort zone is one of those
Social Media Manager
Social Media Management
Graphic Designer
Engager
Social Listening
Advertising
FB Ads Manager
Certificates
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My Experience and Education
2022
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2023
TPG Telecom
(Customer Service Representative)
Telco Billing Account
Specializes in providing our valued customer the most resolution we can provide.
We we're given a plenty of options to help for every customer's concern.
I was able to process payment, refund, send them email for their account update, send them copy of Statement of Account upon request. And also help them in returning some of their equipment.
Mostly, making connection and communicating with our customer is one of our top priority.
July 2023
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July 2023
We Whiten
(Social Media Manager)
Reach out to prospect clients.
Identify if the prospect clients is within the guidelines provided by the Team Leader.
Message prospect client and provide the details of the product that we offer
Set up appointment date thru Notion once client agreed to avail the services.
Create IG stories thru Cnva and post contents to WeWhiten profile
Comment acceptable statements provided by Team Lead to our prospect clients IG profile.
May 2023
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August 2023
Grape Powered Tasketeers
(Account Executive)
Research from ChatGPT the benefits of getting a Real Estate VA
Identify which of ChatGPT provides is acceptable by the client
Used LinkedIn to post the approved content by the client
Used LinkedIn scheduler to post content on a daily/weekly/monthly basis, with Timezone that the client provided and prefer.
2020
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2022
CBE Companies
(Customer Service Representative)
Financial and Collections Account
Specializes in collecting payments, setting up arrangements for clients debt. Refunding disputes for getting overbilled.
Taking extra mile of providing the best value resolution to customer. Empathizing for the struggles they experienced. Making connection as if every caller is the most valued client.
2019
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2019
Alorica Teleservices Inc
(Customer Service Representative)
Grocery Online Shopping Account
Processing refund, replacement of products as reported by the customer that some of the goods are missing or broken.
Taking extra mile of processing same day redelivery for customers who experienced inconvenience.
My Services
Engager
As an engager, I thrive on building connections and engaging with a diverse range of individuals.
Graphic Design
Expert in creating visual content for various media, such as print, digital, and social media.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.