August 2019 - July 2024

Bachelor of Science in Economics, Mindanao State University

DHAMIELYN ALTIZO-SARNO, MIT,LPT,DBM

Coach

Email & Calendar Management
Data Entry & Internet Research
Canva & Social Media Tools
Travel Arrangements & Booking
File Management (Google Drive, Dropbox, OneDrive)
Handling Inquiries & Complaints
Google Workspace & Microsoft Office * Basic Video Editing (CapCut, iMovie, Filmora)
Slack / Zoom / Skype / Teams
Time Management & Multi-tasking

February 2025 - September 2025

Customer Service Representation, ALORICA (Telecommunication Account)

● Delivered professional and friendly support to customers of a leading telecom provider,
handling inquiries related to mobile plans, internet services, and bundled offers.
● Managed a high volume of inbound and outbound calls while maintaining a strong focus on
customer satisfaction and first-call resolution.
● Handled billing inquiries, processed service requests, and performed account updates accurately
using CRM tools and internal platforms.
● Actively promoted products and current promotions, consistently meeting and exceeding
sales targets through persuasive communication and solution-oriented support.
● Provided personalized recommendations by attentively listening to customer needs,
demonstrating strong interpersonal and upselling skills.
● Maintained up-to-date knowledge of telecom products, services, and procedures to ensure
accurate and efficient customer assistance.
● Collaborated with team members, accepted feedback positively, and participated in ongoing
training to continually improve service delivery and performance metrics.
● Demonstrated excellent time management, multitasking, and problem-solving skills in a
remote-capable environment—key strengths transferable to Virtual Assistant roles.

January 2024 - January 2025

Marketing | Document Specialist, SkillsVisa Travel Consultancy Services

● Facilitated the organization and execution of client orientations to ensure new clients were
effectively integrated. Handled venue bookings, attendee coordination, and logistics. Thus,
receiving positive feedback from 95% of attendees.
● Managed strategic social media Planned and executed targeted ad campaigns on social media
platforms like Facebook, creating engaging content tailored to specific demographics. Responded
promptly to client inquiries, providing clear, professional support across social channels.
Combined strategic advertising with strong customer interaction to drive event participation and
significantly increase attendance and engagement.
● Achieved High Success Rate in Client Application Process: I coordinated clients and guided
them through the USA employment application process, offering personalized assistance. I swiftly
addressed inquiries, ensuring clients received accurate information and felt supported. By
meticulously organizing client documents, I streamlined the process, leading to a 70% success
rate and securing job offers for 7 out of 10 clients.
● Provided interview coaching and support, assisting clients in preparing for successful online
interviews, equipping them with effective techniques and strategies to increase confidence and
improve performance, ultimately enhancing their chances of securing employment opportunities.
● As a Marketing Specialist, I successfully promoted services, converting potential clients into
paying customers and securing nearly PHP 900,000 in client payments within a year.

2019

Accounting Student Assistant, MSU-IIT Cooperatives Bank

Excel Proficiency and Organizational Skills: Managed and organized journal entries using
Microsoft Excel, ensuring accuracy and accessibility of financial data for analysis and reporting.
Sorted and organized financial files alphabetically, enhancing efficiency in document retrieval and
audit processes. Performed various clerical tasks to support accounting functions during work
immersion, including data entry, filing, and document preparation, contributing to the smooth
operation of the accounting department.