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Information Technology
Technological Institute of the Philippines
Versatile Virtual Assistant
Hi! I'm Hazel, your all-in-one Virtual Assistant. Whether it's SMM, Data Entry, Admin Assistant, I've got you covered. With a commitment to excellence and a drive for success, I'm here to lighten your load and maximize your productivity. Let's embark on a journey of efficiency and growth together!
Key Competencies
Proficiencies and Expertise
General Virtual Assistant
Social Media Management
Lead Generator
Data Entry
Certificates
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My Experience and Education
Jan 2024
-
Current
NCCA
(Client Support, Admin Assistant, Lead Gen)
Handle enquiry calls, assists with booking consultation, data mining, administrative work, lead generation
2020
-
2024
Concentrix Philippines
(CSR/ Technical Support)
Provided expert troubleshooting and customer assistance for printers, specializing in ink issues and account enrollment.
Diagnosed printer malfunctions and guided customers through solutions.
Assisted with ink-related problems and facilitated account setup and access.
Ensured high satisfaction through clear communication and effective support.
2012
-
2018
HSBC Data Processing
(Customer Care)
Assisted customers with transaction queries, bank fees, and account issues.
Managed reports of lost or stolen cards, facilitating replacements and fraud prevention.
Provided prompt and effective support for account management and inquiries.
2006
-
2012
Convergys Philippines
(Customer Care)
Managed billing inquiries and facilitated pay-per-view subscriptions.
Provided customer support for satellite subscription services.
Ensured smooth handling of account-related issues and inquiries.
My Services
General Virtual Assistant
Efficient Virtual Assistant Ready to Streamline Your Tasks!
Social Media Management
Content creation, engagement, analytics. Let's boost your brand's impact
Data Entry/ Web Researcher
Efficient Data Entry/Web Researcher. Accurate, timely, reliable. Let's streamline your projects