2019
BS IN PSYCHOLOGY
Our Lady of Fatima University (OLFU)
More Info About Me
I am an experienced and highly driven Customer Service Representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.
My Skills and Competencies
Lead Generation
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
24/7 intouch
(Customer Service Representative)
- Assisting customers through chat, email, and voice support.
2021
-
2022
NRF
(Lead Generator (Researcher))
- Updating sales list
- Searching available concert tickets
- Placing concert ticket orders
2020
-
2021
Alorica Philippines
(Customer Service Representative)
• Resolves an average of 300 inquiries weekly
• Addressed customer service inquiries in a timely fashion
• Achieved a customer satisfaction rating of 95%
• Provided input in improving internal process
• Ranked as Top Agent for months
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Responsible for managing various customer issues depending on account assignment; transactions can be related to billing
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.