2010
Bachelor of Science in Mass Communication
Silliman University
11+ Year Customer Service PRO | E-commerce Specialist | Shopify Expert
🔧 Tools I’m Proficient In 👇🏻
• Customer Support Platforms: Gorgias, Zendesk, Gmail 📧
• E-commerce Solutions: Shopify, Printful, TRL 🛒
• Dropshipping Tools: Poky, Dropshipzone, Dropshippinglite 📦
• Project Management: Asana, SmartSuite 📋
• AI & Language Tools: ChatGPT, DeepL 🤖
• Reputation Management: TrustPilot, Loox ⭐️
✨ What I Bring to the Table:
• Exceptional Communication Skills 🗣️: Handling customer inquiries with empathy and
professionalism.
• Problem-Solver Mindset 🧩: Quickly identifying issues and finding effective solutions.
• Attention to Detail 🔍: Ensuring accurate product listings and efficient admin support.
• Multilingual Abilities 🌍: Fluent in English, German, and Italian, ready to bridge communication gaps.
🚀 Let’s elevate your customer experience and optimize your e-commerce processes! Let's connect if you’re looking for a reliable partner who can make a real difference to your business. I’m here to help you grow and succeed!
My Skills and Competencies
Customer Service
Shopify Dropshipping
Ecommerce
Email Communication
Customer Engagement
Order Management
Social Media Manager
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Vast Bridges
(Lead Generation and Outreach Specialist)
2010
-
2021
Globe Telecom
(Retail and Customer Service Specialist)
2023
-
2023
Scale Storm LLC
(Customer Service)
Handle Email and Chat Support
Process return and refund
2024
-
2024
AP Digitech
(Customer Service)
Email and Chat Support
Process return and refund
Product Listing
Managing Meta page and Instagram
My Services
Customer Service
Helping businesses create exceptional customer experiences and streamline their operations.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Testimonials
Customer Feedback
"Grace was incredibly helpful. She was kind, and friendly, and fixed the problem in a timely manner. Excellent customer service and that makes all the difference! Thank you very much!"