2015
BS Information Technology
Technological Institute of the Philippines
Seeking Virtual Executive Assistance to Ease Your Workload?
My working career as an Executive Assistant and Administrative Operations Professional began over 12 years ago, and I've since had the honor of helping C-level executives and top-of-the-line business leaders achieve their goals. What started initially as a career all about coordination and organization became over time a passion for operational efficiency, workflow optimization, and system building that allows leaders the ability to prioritize growth and strategy.
Over the years, I've perfected my expertise in executive support, calendar and diary management, travel arrangements, secret correspondence, CRM/database administration, and social media administration. I've also collaborated with marketing groups, ensuring the communication and brand awareness are as smooth and effective as the operations I supervise.
My peers call me detail-oriented, highly methodical, and forward-looking—attributes that have allowed me to perform under extreme pressure where precision, adaptability, and discretion are the order of the day. Whether scheduling meetings, maintaining CRM databases up-to-the-minute, or coordinating executive exposure, I approach everything with one goal: clarity, efficiency, and impact.
What I enjoy most is seeing the results an impact structure and sound systems can produce—not only for the executives I support but for entire teams. My definition of success is when leaders can lead, teams can work together, and operations run smoothly because I've created the foundation for it all.
In addition to the firm, I extend the same culture of service into my community. I am involved with organizations that provide school supplies and food assistance for disadvantaged students and families, because I believe that providing support for education and basic needs can help push open the doors for better futures.
Areas of Expertise
Skills That Drive Results
Social Media Management
B2B LinkedIn Lead Generation
Database Management
Executive Virtual Assistance
Marketing and Sales Support
Certificates
Career Highlights
A Proven Track Record of Success
July 2021
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Present
Upwork
(Executive Administrator | Business Development & Marketing Operations Professional)
•Managed executive calendars, travel coordination, and appointment scheduling, ensuring seamless daily operations.
•Handled inbox management and executive email communication, drafting, prioritizing, and responding to correspondence with discretion and professionalism.
•Maintained confidential reporting and documentation with accuracy and attention to detail.
•Implemented and optimized CRM systems (HubSpot, Salesforce, Zoho, Airtable, GoHighLevel) to ensure accurate client and lead tracking.
•Conducted LinkedIn outreach and engagement on behalf of executives to expand networks, build client relationships, and strengthen visibility.
•Supported payroll processing, bookkeeping, and financial reporting to maintain operational efficiency.
•Coordinated projects and events, ensuring timely delivery and cross-team collaboration.
•Enhanced executive visibility through social media management and digital communication support.
•Partnered with clients to identify operational gaps and introduce workflow improvements, increasing efficiency and accuracy.
Driven by a passion for efficiency and results, I am committed to positively impacting every project I undertake, helping clients streamline operations and succeed in a competitive market.
April 2013
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December 2018
Nationwide Operational Assessment of Hazards (NOAH) / UP Resilience Institute - Metro Manila, Philippines
(Project Development Officer I)
I worked on various projects, collaborating with government agencies such as the Department of Science and Technology, UP Resilience Institute, Project NOAH, MAVC, and the Climate Change Commission. My role involved preparing and processing bi-weekly payroll, coordinating with payroll, human resources, and budget departments to maintain employee data and generate reports. I also handled Contracts of Services, onboarding documents, and managed the electronic timekeeping system. Additionally, I assisted with procurement services by preparing specifications, gathering quotations, and purchasing office supplies and event materials. I was responsible for planning and managing inventory levels, coordinating with suppliers for on-time delivery, and organizing company events. Furthermore, I contributed to financial documentation, including bookkeeping and financial reports, supported the Administrative Officer, and performed various tasks as assigned by the Project Leader.
2021
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2021
Client Relations Specialist
(Customer Service Representative II)
Implemented forward-thinking strategies to maintain high customer satisfaction by addressing needs and resolving concerns. Responded to customer comments and questions through Live Chat, Inbound and Outbound calls, and Email during 8-hour shifts. Adhered to company policies and scripts, consistently achieving call-time and quality standards. Maintained accurate customer account data through manual forms processing and digital updates. Conducted research to identify and recommend appropriate solutions for recurring issues. Troubleshot and resolved online ordering issues for a seamless customer experience. Responded promptly to website and email inquiries, facilitating customer satisfaction and positive reviews. Assisted clients with product questions to enhance the online ordering process.
2020
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2021
Concentrix Philippines
(Fraud Prevention Specialist)
Efficiently assist customers with fraud prevention inquiries, staying informed on current trends. Review and address a high volume of transactions for potential fraud, escalating complex cases. Make timely decisions using available resources to prevent losses. Balance customer service and risk management. Comply with workplace safety policies, manage customer complaints, and document interactions as per procedures.
How I Can Help
Personalized Services to Elevate Your Business
LinkedIn Lead Generation
Targeted Prospecting | Engaging Outreach | Data-Driven Insights
Executive Virtual Support
Executive Assistance | Strategic Project Management | Confidential Document Handling | Calendar and Travel Coordination
Database Management
Data Organization | Data Integrity | Performance Monitoring
Social Media Management
Content Planning | Audience Engagement | Analytics Tracking
Endorsements and Testimonials
Voices of Satisfaction and Success
Jenny R.
“Glanny is the best VA I have ever had. I depend on her so much and trust her implicitly. She knows when to ask for clarification and can run independently. She is a great communicator and makes my life so much easier”.
Elizabeth F. | Karen L.
“Glanny’s exceptional time management skills and natural ability to work well with co-administrators made her an invaluable asset to our team. She confidently supervised admin staff and contractual, ensuring tasks were completed efficiently, and organized events with minimal supervision. Glanny’s contributions truly made a difference in our organization”.