2015
BS Information Technology
Technological Institute of the Philippines
Seeking Virtual Assistance to Ease Your Workload?
Hey there, I'm Glanny, your goal-oriented and dedicated virtual assistant. I'm here to make your life easier and supercharge your productivity. Whether it's tackling administrative tasks, generating leads, building lists, conducting market research, handling data entry, managing databases, or keeping your books in check—I've got you covered, all while providing remote support.
In my career as a Virtual Assistant, I have always believed in the power of adaptability and continuous learning. From my early days, where I honed my skills in market research and lead generation, to my current role supporting executives and managing databases globally, every step has been a testament to my commitment to excellence. Over the years, I have worked across diverse industries, from law firms to digital marketing agencies, providing customized solutions that address each client's unique challenges. My expertise in database management, process optimization, and lead generation has not only helped businesses streamline operations but also achieve significant growth.
As a mother working remotely, I understand the value of flexibility and precision. I bring a dedicated, detail-oriented approach to every project, ensuring that my clients can rely on me to handle the complexities of their business so they can focus on what truly matters.
Let's connect and discuss how I can support your goal!
Schedule a discovery call with me using this link:
https://calendly.com/glannyworkswonders/discovery-call-with-glanny
Areas of Expertise
Skills That Drive Results
Social Media Management
B2B LinkedIn Lead Generation
Database Management
Executive Virtual Assistance
Marketing and Sales Support
Certificates
Career Highlights
A Proven Track Record of Success
July 2021
-
Present
Executive Virtual Assistant
(Freelance Executive Virtual Assistant | Lead Generation Specialist)
I help businesses grow and achieve their goals by providing tailored support as a Freelance Executive Assistant, Lead Generation Specialist, Market Research Analyst, and Virtual Assistant. Working remotely, I support clients globally, managing executive tasks, generating qualified leads, conducting in-depth market research, and ensuring seamless virtual assistance.
Driven by a passion for efficiency and results, I am committed to positively impacting every project I undertake, helping clients streamline operations and succeed in a competitive market.
April 2013
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December 2018
Nationwide Operational Assessment of Hazards (NOAH) / UP Resilience Institute - Metro Manila, Philippines
(Project Development Officer I)
I worked on various projects, collaborating with government agencies such as the Department of Science and Technology, UP Resilience Institute, Project NOAH, MAVC, and the Climate Change Commission. My role involved preparing and processing bi-weekly payroll, coordinating with payroll, human resources, and budget departments to maintain employee data and generate reports. I also handled Contracts of Services, onboarding documents, and managed the electronic timekeeping system. Additionally, I assisted with procurement services by preparing specifications, gathering quotations, and purchasing office supplies and event materials. I was responsible for planning and managing inventory levels, coordinating with suppliers for on-time delivery, and organizing company events. Furthermore, I contributed to financial documentation, including bookkeeping and financial reports, supported the Administrative Officer, and performed various tasks as assigned by the Project Leader.
2021
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2021
Client Relations Specialist
(Customer Service Representative II)
Implemented forward-thinking strategies to maintain high customer satisfaction by addressing needs and resolving concerns. Responded to customer comments and questions through Live Chat, Inbound and Outbound calls, and Email during 8-hour shifts. Adhered to company policies and scripts, consistently achieving call-time and quality standards. Maintained accurate customer account data through manual forms processing and digital updates. Conducted research to identify and recommend appropriate solutions for recurring issues. Troubleshot and resolved online ordering issues for a seamless customer experience. Responded promptly to website and email inquiries, facilitating customer satisfaction and positive reviews. Assisted clients with product questions to enhance the online ordering process.
2020
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2021
Concentrix Philippines
(Fraud Prevention Specialist)
Efficiently assist customers with fraud prevention inquiries, staying informed on current trends. Review and address a high volume of transactions for potential fraud, escalating complex cases. Make timely decisions using available resources to prevent losses. Balance customer service and risk management. Comply with workplace safety policies, manage customer complaints, and document interactions as per procedures.
How I Can Help
Personalized Services to Elevate Your Business
LinkedIn Lead Generation
●Targeted Prospecting | ●Engaging Outreach | ●Data-Driven Insights
Executive Virtual Support
●Comprehensive Administrative Assistance | ●Strategic Project Management | ●Confidential Document Handling
Marketing and Sales Support
●Lead Generation & List Building | ●LinkedIn Lead Response | ●Non-voice Appointment Setting | ●Brand Enhancement
Database Management
●Data Organization | ●Data Integrity | ●Performance Monitoring
Social Media Management
●Content Planning | ●Audience Engagement | ●Analytics Tracking
Endorsements and Testimonials
Voices of Satisfaction and Success
Jenny R.
“Glanny is the best VA I have ever had. I depend on her so much and trust her implicitly. She knows when to ask for clarification and can run independently. She is a great communicator and makes my life so much easier”.
Elizabeth F. | Karen L.
“Glanny’s exceptional time management skills and natural ability to work well with co-administrators made her an invaluable asset to our team. She confidently supervised admin staff and contractual, ensuring tasks were completed efficiently, and organized events with minimal supervision. Glanny’s contributions truly made a difference in our organization”.