2013
Bachelor of Science in Business Administration major in Operations Management
University of San Carlos
I'm Glades, Your Most Diligent Virtual Assistant: Your Success, My Mission!
Hello! I'm a reliable and detail-oriented Virtual Assistant with a passion for helping businesses and entrepreneurs succeed. With a strong focus on data entry and administrative support, I bring efficiency, accuracy, and a proactive mindset to every task I take on.
I have solid experience using Microsoft Excel, Word, and various productivity tools essential for virtual assistance. Whether it's managing spreadsheets, organizing files, preparing documents, or handling repetitive tasks, I aim to make your workflow smoother and your time more productive.
My mission is simple yet powerful: "Your success, my mission." I measure my success by the value I bring to your business. I’m here to support your goals, reduce your workload, and help you focus on what truly matters — growing your business.
My goal as a Virtual Assistant is to build long-term, trust-based relationships with clients by consistently delivering high-quality work, meeting deadlines, and maintaining clear and open communication.
Let’s work together to make your business run more efficiently — because when you succeed, so do I.
My Skills and Competencies
Time Management and Organization
Data Entry and Management
Communication
Administrative Support
Google Workspace and Microsoft Office Suite
Discretion and Confidentiality
Certificates
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My Experience and Education
2017
-
2025
Cebuana Lhuillier Pawnshop
(Data Entry Specialist / Business Client Relations Assistant)
*Managed day-to-day branch operations, ensuring smooth transactions and
excellent customer service.
*Assessed and appraised pawned items accurately and in accordance with company guidelines
*Handled client inquiries, concerns, and escalations with professionalism and care
*Maintained cash flow, balanced daily transactions, and ensured proper documentation
*Monitored sales performance, customer satisfaction, and inventory levels
*Prepared and submitted branch reports and operational summaries to management
2013
-
2017
Ramas-Uypitching Sons, Inc. (RUSI)
(Customer Service and Data Entry / Account Supervisor)
*Managed and monitored customer accounts, ensuring accurate billing, collections, and account reconciliation.
*Supervised field collectors and support staff, ensuring efficient performance and proper reporting
*Coordinated with internal departments (sales, finance, and operations) to ensure smooth account handling.
*Prepared regular account reports and performance summaries for management
My Services
Data Entry
Efficient and precise data entry expert with a focus on accuracy, speed, and confidentiality in remote work settings.
Appointment Management
Manage calendars, schedule meetings, send reminders, and ensure appointments.
Record Keeping
Maintain accurate, up-to-date digital files and databases, ensuring easy access and confidentiality.
Web Researcher
Gather accurate, relevant, and up-to-date information to support your business such as market research, competitor analy
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.