Gielen Alameda Quibral

Virtual Assistant
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Contact Information
  • gielen.quibral03@gmail.com
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  • +639989185873
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  • Caloocan City, Philippines 1428
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  • https://myprofile.ph/gielenquibral
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REFERENCE

Available Upon Request
About

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused and communicative individual possessing superb data entry, time management, and customer service skills.
Education

June 2016 - April 2019
CAMARINES NORTE STATE COLLEGE Daet Camarines Norte, Bicol, Philippines
Bachelor of Science in Business and Administration major in Marketing Management
WORK EXPERIENCE

September 2021 - September 2022
Concentrix PH - Pasay, Philippines
Customer Service Representative

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Provided primary customer support to internal and external customers.
-Clarified customer issues and determined root cause of problems to resolve product or service complaints.
-Responded to customer requests for products, services and company information.

February 2021 - August 2021
Alorica PH - Quezon City, Philippines
Sales Representative

-Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
-Developed and delivered engaging sales presentations to convey product benefits.
-Increased sales by offering advice on purchases and promoting additional products.
-Achieved monthly sales goals by promoting product benefits and enrolling new clients.