Professional Virtual Assistant with 7+ years of experience specializing in Data Entry from prestigious BPO company, Graphic designing and Creating contents on social media platforms.

8/20/2021-Up to present – Customer Service Email and Verification Specialist
• Professionally handles high volume chat and emails to quickly identify and resolve
customer issues.
• Present new products and services of the company while enhancing customer experience
and satisfaction.
• Responsible for creating customer interest to convert into sales.
• Continuously evaluate and identify opportunities to drive process improvements that
positively impact to our clients and its customers.

2/15/2021-12/20/2021– Logistic Specialist (For Tactical Business Services Phil's. Inc.) –TBS
Global
• Responsible for the account workload that the client assigned via back office set up.
• Responsible in encoding, and tracking shipment.
• Answering customer concerns via email.

02.14.2020-05.15/2020- Customer Support Specialist - Trade99 at Pointed Arrow ●
Respond to customer queries in a timely and accurate way, via phone, email or
chat.
● Identify customer needs and help customers use specific feature.
● Analyze and report product malfunctions (for example, by testing different
scenarios or impersonating user.
● Update our internal databases with information about technical issues and useful
discussions with customers.
● Monitor customer complaints on social media and reach out to provide
assistance.
● Share feature requests and effective workarounds with team members.
● Inform customers about new features and functionalities.
● Follow up with customers to ensure their technical issues are resolved.
● Gather customer feedback and share with our Product, Sales and Marketing
teams.
● Assist in training junior Customer Support Representatives.

2/2019 – 08/2019 EMAPTA Versatile Inc: Customer Administrator/Traffic Monitoring Services
● Taking calls for Payment/Appeals
● Sending emails (Responding to Appeal emails)

*6/2000 – 4/2004 PHILIPPINES WOMEN'S UNIVERSITY GRADUATE OF B.S. Hotel and Restaurant Management
*9/2013– 8/2015 St. Augustine School of Nursing Studied Professional Caregiving
*8/10/2020-1/15/2021 Lyceum of Makati Institute of Language
-Studies Japan Cross Cultural & Traditions, Work Ethics and Language Training N4-N5
(Writing Reading Katakana, Hiragana and 1000 word of Kanji). Learner ID: TGN-82920-
12065-001, TVI Control: 20121-000000349.