2012
Bachelor of Secondary Education Major In English
Bestlink College of the Philippines
More Info About Me
I am a dedicated Virtual Assistant with over 4 years of experience as an Operations Manager and Casino Dealer in the Online Casino Industry, complemented by 5+ years of expertise in Customer Service across various retail companies.
Over the years, I’ve honed a wide range of skills and traits that enable me to work proficiently and effectively as a Virtual Assistant. These include attention to detail, time management, organizational abilities, and excellent communication—key assets for supporting businesses and helping them thrive.
I recently completed a series of online courses in Virtual Assistance and Social Media Management, as well as skill-building programs in administrative support, content creation, and bookkeeping. This hands-on learning has equipped me with the tools and knowledge to be a reliable partner in growing your business.
My mission is to provide agile and dependable virtual assistance. I am dedicated to empowering clients by managing tasks, fostering clear communication, and contributing to their success with flexibility and independence.
Let’s collaborate and take your business to the next level!
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2020
-
2023
EXCELSIUS DATA COMPANY INC.
(Studio Operations Manager)
- Overseeing the gaming floor to ensure compliance with gaming regulations and internal policies.
- Conducting performance evaluations, providing feedback, and facilitating professional development opportunities for employees.
- Doing Ad hoc tasks as necessary.
2017
-
2018
GLORIOUS THRONE DATA COMPANY
(Online Casino Dealer)
- Lead live online gaming sessions for various casino games such as blackjack, roulette, baccarat, sicbo and dragon tiger.
- Engage in ongoing training and development programs to enhance skills, learn new games, and improve overall performance as an online casino dealer.
- Follow security protocols, company policies and procedures related to customer service, responsible gaming, and code of conduct for gaming integrity.
2016
-
2017
GPRS-UNIFIED PRODUCTS AND SERVICES
(Cashier)
- Provide a copy of the code (intangible product) and prepare the items included in the package purchased by the customer.
- Assist customers with product information, including package inclusions, account top-ups and technical concerns.
- Request a new set of codes when the inventory is low.
- Deposit yesterday's sales to the bank.
- Scan and send records of all deposit transactions and other important reports through Email for reference and auditing purposes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Email Management
Organizing inboxes, filtering messages, and responding promptly.
QuickBooks Expert
Recording financial transactions, reconciling accounts, and ensuring accurate financial records.