Gerald Cañega

Customer Service/Virtual Assistant
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Contact Information
  • 09455271018
    •
  • gerald.canega20@gmail.com
    •
  • Trece Martires, Cavite
    •
OBJECTIVE

To serve and be part of your moving company, gain more knowledge, and develop my skills.
Looking for employment that builds on my skills and could enhance more knowledge and ability that could be shared with other people andallows me to scope upward.
SKILLS
Strong problem-solving
Analytical skills
Interpersonal Skills
Communication
Collaboration
Leadership
Critical thinking
Attention to detail
EXPERIENCE
September 2018 - August 2022

TELUS International Philippines, Customer Service Representative

- Answering email regarding customer’s accounts concern
- Answering escalated issues for the fastest resolution
- Assisting teammates with their product questions
January 2013 - December 2016

YOKEFELLAH ENTERPRISE, Printer and Computer Technician

- Assisting our client with their printer and computer issues
EDUCATION
2012–2013

Tertiary (Information Technology) •, System Technology Institute (STI Pasay)

Pasay City
2008–2009

Secondary •, Bacoor National Highschool

Molino Bacoor Cavite
2004–2005

Primary •, Salawag Elementary School

Salawag, Dasmariñas Cavite
CERTIFICATE
February 2019

CERTIFICATE OF RECOGNITION (BEST IN COSTUMER SERVICE FOR THE Last Quarter of 2018)

Telus International Philippines
November 11, 2023

General Virtual Assistance Training

PRO VA