Hey I am Georgia Rachel

More Info About Me

Hello I'm Georgia 21 years old residing in Cebu Philippines I had vast experience in Costumer Service, Graphic Designing. Also with substantial experience in web programming and system administration and being a Virtual Assistant. With a keen eye for details, quality and customer satisfaction. Ability to work independently or as a team player.

You can connect with me through my email at perniageorgiarachel@gmail.com
LinkedIn: https://www.linkedin.com/in/georgia-rachel-pernia
Instagram: https://www.instagram.com/gandjdesignsco
Facebook: https://www.facebook.com/georgiarachelx
Skype: live:.cid.848a4f2ed6a09137

Georgia Rachel Pernia
Cebu, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018-2023
Bachelor of Science in Computer Engineering

I'm a Computer Engineer Graduate with a variety of responsibilities related to the design, development, and maintenance of computer systems and related technologies.

April 2022 - July 2022
TDCX
(Support Ambassador)

Responding to guest and host inquiries: I was responsible for responding to inquiries from guests and hosts, such as questions about booking, payment, or listings. I provide accurate and timely information to guests and hosts and ensure that their concerns are addressed.

Managing guest and host issues: I handle guest and host issues in a professional and empathetic manner, working to resolve issues and escalate concerns as necessary.

Coordinating with other departments: I coordinate with other departments, such as Trust and Safety or Payments, to ensure that guest and host inquiries and issues are handled efficiently and effectively.

August 2021 - March 2022
Concentrix
(CSR)

Responding to patient inquiries: I am responsible for responding to patient inquiries, such as questions about their healthcare coverage, claims status, or benefits. I provide accurate and timely information to patients and ensure that their concerns are addressed.

Handling healthcare provider inquiries: I assist healthcare providers with questions related to claims, billing, or other administrative issues. I have a good understanding of healthcare industry terminology, regulations, and policies to provide effective support.

Managing patient complaints: I handle patient complaints in a professional and empathetic manner, working to resolve issues and escalate concerns as necessary.

2020 - 2023
Virtual Assistant
(Social Media Manager)

-create and execute engaging social media strategy
-manage all social media platforms on a daily basis, including Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, Snapchat, Tumblr, and YouTube, while tailoring content to each platform's unique audience.

In addition to developing engaging content, examining usage data, fostering client relationships, and facilitating customer support, I've managed campaigns and initiatives across a variety of social media platforms. In my social media initiatives, paid (advertising) and organic (free material, like posts, images, videos, blogs, and memes) strategies are typically used in tandem.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Social Media Community Enagager Digital Marketer

You are looking at the right person if you need a Social Media Marketer who will be responsible for the below-listed dut


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu,
Philippines


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