2013
Hospitality and Restaurant Services
STI College Caloocan
Get to know me
Hello! I’m Genesis, an aspiring Virtual Assistant with over three years of experience in administrative support and basic accounting, along with five years in the call center industry. With a strong background in helping businesses streamline their operations, I specialize in administrative tasks, bookkeeping, and social media management for business owners looking to lighten their workload.
To further enhance my skills, I’ve completed training in General Virtual Assistance and Bookkeeping, where I learned how to manage accounts payable and receivable, perform bank reconciliation, and ensure accurate and organized financial records.
I’m passionate about providing seamless, efficient, and reliable support so you can focus on what truly matters — growing your business. Whether it’s managing daily admin work, keeping your books in order, or maintaining an engaging online presence, I’m here to help you stay organized and on track.
My approach is simple: Embrace the challenge and let hard work be your compass. With dedication, focus, and a proactive mindset, I aim to contribute to your success and help your business run more smoothly.
Let’s connect and talk about how I can support you in achieving your goals!
My Skills and Competencies
Bookkeeping
Email Management
Administrative Support
Customer Service Representative
Data Entry
Certificates
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My Experience and Education
2024
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2025
Nowcom
(CSR)
Collect or set up payment arrangements, request due date changes or extensions, refunds, and process payment for customers’ auto loans.
Send and/or request documents for customers.
Assist customers with online account registration, reset passwords, payments, insurance updates, and adding an account in the company’s website.
Provides instructions for customers regarding fraud issues, impound repossession, credit report disputes, and voluntary surrender.
2021
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2023
Global Payments Processing Centre Inc.
(CSR)
Help merchants troubleshoot their virtual terminal and POS machine to process their transactions.
Train merchants on how to make sales, voids, refunds, and settlements.
Walk merchants through how to use their online merchant portal and be able to access their billing statements, transactions, reports, and dispute cases.
Check and confirm transaction inquiries for the merchant.
Check the account setup to know where to refer the merchant if we don't support their machine.
2021
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2021
24-7 Intouch PH Inc
(CSR)
Mediate with the host and guest if one of them has concerns or issues with their reservation.
Walk them through how to change, edit, or update information on their account.
Educate a user about different types of directives in every scenario they are experiencing.
Help them cancel their booking, inform the user about the cancellation policy, and the amount of refund they would get.
My Services
Email Management
Organizing and managing your inbox by sorting emails, responding to inquiries, flagging important messages, and helping
Data Entry
Accurately inputting, updating, and organizing information into spreadsheets, databases, or online systems to ensure cle
Bookkeeping
Maintains accurate financial records, handles day-to-day accounting tasks, and assists with preparing financial reports.
Customer Service
First point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience.