Hey I am Genesis Grace

More Info About Me

I'm Genesis Grace Pospus, an Experienced customer experience professional with 10+ years in the BPO industry, specializing in voice, chat, and social media support. Proven expertise in handling global accounts, driving customer satisfaction, and mentoring teams. Promoted to Subject Matter Expert at TDCX for Airbnb, supporting escalations, training, and process improvement.

Currently managing multiple condominium units for rental, handling end-to-end operations including guest relations, property management, and online bookings. Skilled in social media content creation and posting to drive engagement and visibility.

Genesis Grace R. Pospus
Cebu City, Philippines
pospusgenesisgrace@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

PRO VA Certification
Graphic Design Workshop

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
BS Computer Science major in Information Technology

Western Mindanao State University

2017
Professional Education Units

University of Cebu - Banilad Campus

2024 - 2025
Panganay’s Place
(Business Owner)

· Market the rental place to possible guests
· Assist Guests with their check-in and check-out details.

2021 - 2024
TDCX Inc
(Support Ambassador & Subject Matter Expert (SME))

· Assisting Host for listing details, pricing strategy, and mediating for Guest and Host.
· Assist Support Ambassadors for the highest rank in Airbnb Support

2014 - 2021
Concentrix
(Customer Service Representative II)

· Answering calls and chats
· Responding to Social Media Posts – Instagram, Facebook, Twitter.

2013 - 2014
Emergence
(Admin/Executive Assistant)

· Handles the CEO’s schedule and emails
Taking care of clients when they visit or call the office
Making reservations for various team members for hotels, flights, trains, etc.
Handling the day-to-day tasks that arise at the workplace

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Social Media Management

Data Entry

Property Management

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
pospusgenesisgrace@gmail.com


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