To secure a challenging position within the IT industry where I can leverage my existing knowledge while actively enhancing my skills through continuous learning. Committed to exceeding expectations, I am dedicated to honing my abilities to become an invaluable asset to the company, delivering exceptional service and unwavering determination towards achieving organizational goals.

Bachelor of Science in Information Technology

Pamantsan ng Lungsod ng Valenzuela

• Awarded the CHED scholarship after successfully passing the examination, which provided financial assistance and recognition for academic excellence throughout the four-year degree program.
• Maintained high academic performance to retain the CHED scholarship for the entire duration of the program, demonstrating consistent dedication to studies and achieving academic excellence.
• Successfully completed a comprehensive thesis project within the allotted time frame, demonstrating research proficiency, critical thinking, and problem-solving skills.
• Conducted research, analysis, and documentation to fulfill the requirements of the thesis, showcasing academic rigor and readiness for professional endeavors.
• Completed a rigorous On-the-Job Training (OJT) program totaling 440 hours, gaining practical experience and valuable insights into the industry.
• Demonstrated professionalism and adaptability while contributing to real - world projects and tasks during the OJT period.
• The successful completion of the thesis and OJT, alongside maintaining high grades under the CHED scholarship, underscores dedication to academic and professional development, preparing for future career opportunities.

SITE TECHNICIAN

Globaltech Field Service Solutions Inc.

• Managed IT support operations, including routine visits to assigned areas to inspect computers, diagnose hardware and software issues, and perform necessary repairs or replacements.
• Conducted regular inspections of cabling infrastructure to ensure proper organization and functionality, performing recabling as necessary to maintain optimal network performance.
• Installed and updated operating systems (OS) on computers and servers, ensuring optimal performance and security.
• Configured new computers according to organizational standards and user requirements, ensuring compatibility with existing systems and software.
• Managed inventory of IT assets, maintaining accurate records of hardware and software to facilitate procurement and asset tracking.
• Implemented regular antivirus updates and scans to safeguard systems against malware and security threats.
• Provided technical support and guidance to end-users, resolving issues promptly to minimize downtime and disruption to operations.
• Assisted users through call or remote sessions using tools such as AnyDesk or Zoho, troubleshooting issues and providing timely solutions to enhance user productivity.
• Collaborated with cross-functional teams to streamline processes, improve efficiency, and ensure compliance with Service Level Agreements (SLAs) for ticket resolution and response times.

TECHNICAL SUPPORT ENGINEER

MDI-Novare

• Managed Active Directory, performing tasks such as adding, editing, and deleting user accounts, resetting passwords, and unlocking locked accounts to ensure smooth user access management.
• Monitored ticketing system periodically to address user-reported issues and service requests promptly and efficiently.
• Provided personalized assistance to users, addressing their technical concerns and resolving issues to enhance user satisfaction and productivity.
• Installed and configured various applications for users, including but not limited to: VPN clients: Palo Alto Global Protect, FortiClient VPN Productivity suites: Microsoft 365, Microsoft Office, Business applications: SAP, BIR application, Data analysis tools: Power BI
• Configured printers for users, enabling seamless printing functionality across the network.
• Managed Mobile Device Management (MDM) solutions to securely manage and monitor mobile devices across the organization, ensuring compliance with security policies and regulations.
• Conducted initial setup and configuration of new laptops, utilizing Local Administrator Privilege Escalation (LAPS) to configure settings and install necessary software.
• Repaired laptops, diagnosing hardware and software issues, and implementing solutions to restore functionality.
• Ensured the security of all decommissioned laptops, performing necessary data wiping and disposal procedures to protect sensitive information and comply with data security regulations.
• Provided remote assistance to users in other countries using Zoho remote support tools, facilitating efficient troubleshooting and issue resolution regardless of geographic location.
• Utilized Tier 2 accounts in assisting users, leveraging advanced access and privileges to resolve complex technical issues and provide comprehensive support services complex technical issues and provide comprehensive support services.

Joven Villacarlos‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ John Marr Olin‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Alberto Balan
Technical Support Team Leader‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Site Technician Team Leader‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ IT Security Administrator
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