2010
BS Nursing
University of Southern Philippines Foundation
More Info About Me
As a dedicated and passionate Virtual Assistant, I am thrilled to have the opportunity to work with you. I am confident in my ability to provide you with top-notch work and a can-do attitude to get things done efficiently and effectively.
With my extensive skill set and experience, I am well-equipped to handle a variety of tasks that are essential in the industry. I have a knack for maintaining composure and handling pressure even in the most stressful situations. I'm eager to bring my creativity and fresh ideas to your projects and assist you in organizing your information using tools like
Additionally, as a Data Entry Specialist, I possess a solid background and knowledge of data entry that I have acquired from my previous work experiences. My knowledge and dedication to quality can free up your time so you can focus on growing your business while I take care of the scheduling, email communications, reporting and data entry responsibilities.
I have experience in various platforms and can complete tasks on time, always aiming to exceed client satisfaction and expectations. My main goal is to make your life easier by helping streamline your workflow and boost the efficiency of your business operations. Also, I understand that as a business owner you want extra time to plan more about the revenue generating strategies. So with you, working with me you can have that extra time.
I am excited to bring an excellent quality service and delighted for the opportunity to work with you!
My Skills and Competencies
Google Optimization
MS Office
Email Management
Research
Data Entry
Content Writing
Certificates
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My Experience and Education
2020
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2022
Fusion
(Quality Analyst)
-Monitoring interactions such as phone calls, emails, Salesforce logs, and confirming their accuracy fall under the purview of the quality analyst. Manages call calibration and training sessions, and provides quick feedback to representatives. In addition to producing quality reports and dashboards, the analyst releases reports on quality trends, feedback, and improvement. Additionally, trains employees on quality and how to interact diplomatically with customers. The analyst pushes for process improvement, ensures compliance, and participates in the formulation of both short- and long-term objectives. They must lead initiatives for first call resolution and quality while making sure that quality and customer satisfaction goals are met at all times.
2018
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2020
Callblitz Outsourcing Solutions
(Team Leader)
-Ensure that the Team members are assisted on their tasks, escalations and maintain excellent quality of results from the individual. Manages the team and ensures that the team performs at the desired level through supervision of the staff. Ensures team’s adherence to schedule, policy and procedures.
2015
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2017
Teletech
(Customer Service Representative)
-Responsible for taking calls and offering consumers support and help. Updates and add fresh data to a database to maintain client and account information. Processes customer and account source documents, sets entry priorities, and gets source data ready for computer input. Verifies entered customer and account information, and where necessary, merges data from both systems. Follows communication protocols, rules, and regulations while providing accurate, reliable, and comprehensive information.
My Services
Content Writer
Content Writer
Virtual Assistant
Remote assistance for healthcare providers with appointment setting, patient record management, and communication.
SEO Manager
Helps customers with complaints and questions, gives customers information about the product and services.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.