Profile Summary

An adaptable professional with 5 years of combined experience in customer service, and restaurant management with strong communication skills, creative, resourceful and flexible. Adept at managing teams, standardizing procedures, and ensuring seamless service delivery. Known for strong problem-solving skills, adaptability, and a goal-oriented approach. Currently seeking online opportunities to leverage my diverse background, remote management capabilities, and enthusiasm for tackling new challenges in the digital space.

Strengths and Expertise

• Social Media Management
• Content Creation
• Video Editing
• Data Entry & Internet Research
• Communication Skills (English fluency)
• Microsoft Office / Google Workspace
• Leadership
• Monthly Reporting
• File and Document Organization

Tools Proficiency

• Canva
• CapCut
• Google Workspace
• Microsoft Office
• Zoom
• ChatGPT / Google Gemini
• Meta Business Suite

Education

Bachelor of Science in Hotel and Restaurant Management 2015
Leyte Normal University

Professional Experience

May 2018 - June 2020

• Greeted and assisted passengers as needed through arrival and check-in.
• Inspected and verified passenger documentation.
• Booked domestic and international flights.
• Rescheduled passengers flight affected by interruptions and flight cancellation.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Maintained energy and enthusiasm in fast-paced environment.

March 2016 - January 2018

• Managed the assigned shift and procedures of the store including the consistent and appropriate execution of the restaurant checklist.
• Lead to ensure that the entire store is fully prepared and the store team is ready for the shift.
• Conducted weekly purchases of dry goods and perishable items.
• Tracked and analyzed sales performance on a daily, weekly, and monthly basis.
• Compiled and presented sales reports for monthly meetings.

Professional Development

ProVA Virtual Assistant (September 2025)

• Completed an intensive online training on Social Media Management covering marketing fundamentals, social media platforms, and tools/software for content planning and analytics. Learned to create social media reports, manage multiple accounts (Facebook, Instagram, Pinterest, LinkedIn), and set pricing strategies for clients and projects.

Key Learning Areas:
• Social media marketing and branding strategies
• Platform management and content scheduling
• Analytics, reporting, and performance tracking
• Social media tools and workflow optimization
• Pricing and client management

University of the Philippines - Open University (May 2025)

• 16 hours of training of the current trends in business analytics that drives today’s business. Provide an understanding of data management techniques that can help an organization to achieve its business goals and address operational challenges.

Pro VA Virtual Assistant (March 2024)

• Participated in a 6-hour Professional Virtual Assistance Training covering the general virtual assistant, how to use different tools, understanding different niches and their scope of work.

Volunteer Experience

Pyeongtaek Migrant Filipino Community | South Korea | February 2023 - Present

• Developed and managed a social media strategy for Facebook, increasing follower count by 10% in 3 months.
• Created engaging content, including graphics, videos, and posts, to promote adoption events and fundraisers.

Pyeongtaek Migrant Filipino Community | South Korea | March 2024 - Present

• Led a team of 10+ volunteers to organize cultural, social, and fundraising events, fostering community engagement and cultural preservation.
• Directed planning and execution of key events, including World People’s Day 2024, and Pyeongtaek Asian Cup 2024 attended by 500+ participants.
• Oversaw the organization’s budget, ensuring financial sustainability and proper allocation of resources.
• Participated in cultural events to raise funds for school supplies, educational materials, and facility improvements for underprivileged schools in the Philippines.