Hey I am France Michelle

Efficient support, Seamless solution

I’m an experienced Executive Virtual Assistant with a strong background in administrative support, bookkeeping, customer service, and content creation. I’ve supported professionals across industries like real estate and marketing, handling everything from inbox and calendar management to CRM updates, invoicing, and client coordination.

I’m proficient in tools like QuickBooks, Google Workspace, Asana, Trello, Canva, and GoHighLevel, and I’m comfortable learning new platforms quickly. I take pride in being organized, dependable, and solutions-focused—always aiming to provide efficient support that helps businesses run smoothly and grow.

France Michelle F. Dela Cruz
Imus, Philippines
Freelancer
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Core Competencies

Proficiencies & Abilities
Content Creation
Operations Management
Customer Service
Email Management
Corporate Finance
Social Media Management
Data Entry

Certificates

Professional Journey

Past Roles and Accomplishments
  • EXPERIENCE
  • EDUCATION
2004
Bachelor of Science in Computer Science

Adamson University

June 3, 2024 - March 25, 2025
Moldtesters 561
(Executive Assistant)

Managing calendars and scheduling meetings.
Acting as a point of contact between the executive and internal/external parties.
Screening and directing phone calls.
Maintaining filing systems and records.
Overseeing office operations and procedures.
Handling basic bookkeeping tasks using QuickBooks.
Creating and editing visual content such as social media graphics, presentations, and marketing materials using Canva.

December 2023 - March 2024
The VA BAR
(General Virtual Assistant (Student Intern))

Transform a brand with the expertise in Branding, Social Media Management,
Graphic Design, and Content Creation. To enhancing the identity and making a lasting impact across platforms.

2024 - 2024
JASAI ENTERPRISE LIMITED
(Content Creation/Video Editing)

Create engaging short videos for Facebook and Instagram Reels.
Use editing skills to enhance footage with effects, music, and transitions.
Stay updated on trends and audience preferences.
Collaborate with the team to align videos with the brand's image.
Aim to boost brand visibility and engagement on social media.

January 2022 - October 2023
FIS Global Solutions Philippines, Inc.
(Customer Service/Bookkeeping)

Financial account handling international banks for debit/credit card.
Inbound/Outbound calls assisting cardholder's inquiries for debit/credit card.
Online website support.

April 2016 - March 2020
I-Foods Group Inc.
(Administrative Support/Bookkeeping)

Supervise staff and coordinate tasks during shifts.
Handle customer inquiries and resolve complaints.
Manage cash handling and financial transactions.
Ensure compliance with health, safety, and hygiene standards.
Train new employees and provide support.
Monitor inventory levels and assist with ordering supplies.

September 2012 - April 2015
Scottland Inc. - Bon Chon Chicken
(Human Resources/Bookkeeping)

Assist in hiring, training, and supervising staff.
Manage staff schedules and resolve conflicts.
Oversee inventory and supply management.
Assist in budget management and financial reporting.
Support promotional activities and marketing strategies.
Ensure food quality and presentation meet standards.

April 2012 - September 2012
Paradigma International Inc.
(Customer Service/Bookkeeping)

Welcoming the guest and assist them.
Taking orders and serve.
Do the cash-in and cash-out using POS.

March 2011 - August 2011
PhilamLife
(Data Entry Specialist)

Enter and update data accurately.
Verify data for errors.
Maintain data confidentiality.
Perform data backups.
Prepare documents for data entry.
Generate and retrieve reports.
Collaborate for data integrity.
Handle routine clerical tasks.

July 2007 - January 2011
Great Eastern Hotel
(Customer Service/Appointment Setting)

Handles incoming calls and performs general administrative duties.
Also, may assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.
Doing check-in and check-out procedures and accommodating with the guest.
Do showroom and introduce the amenities of the hotel.

March 2007 - June 2007
Sykes Asia Inc.
(Email Management/Email Technical Support)

Provide technical support to customers via email.

January 2006 - July 2006
People Support (Phils) Inc.
(Customer Service/Transcriptionist)

Listen to audio recordings of entertainment content, such as movies and television shows.
Transcribe dialogue, captions, and other audio elements into written text accurately and efficiently.

August 2004 - June 2005
IntelliScribe C orporation
(Medical Transcriptionist)

Listen to recorded dictations by healthcare professionals, including physicians and other medical staff.
Accurately transcribe dictations into written documents, including medical reports, patient histories, and correspondence.

September 2001 - February 2002
Belco Marketing Inc.
(Customer Service/Bookkeeping)

Handling all the cash transaction of store.
Receive payment by cash.
Checking daily cash accounts

Our Offerings

Tailored Solutions for Your Needs
Content creation

Crafting engaging material for online/offline consumption to inform, entertain, or inspire.

Administrative Assistant

Efficient administrative assistant skilled in managing schedules, coordinating tasks, and enhancing office productivity.

Bookkeeping

Reliable bookkeeper with expertise in financial record-keeping, managing accounts, and ensuring accurate reporting.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

GoHighLevel Specialist

GoHighLevel Specialist with experience in CRM setup, funnel building, automations, lead tracking, and client follow-ups.


Showcase

Highlight of Past Projects

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch
Reach Out to Us Today

Address :
Imus,
Philippines


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