Financial Recordkeeping
Accounting
Invoice Processing
Inventory Tracking
Complaint resolution
Data Entry
Information Security
Product Knowledge
File Maintenance
Information Verification
Computer Skills

March 2022 - December 2023

Bookkeeper, JM Construction and Supply

Supported annual audits by coordinating with external auditors and providing required documentation. Managed client payments, maintained transaction records, and ensured regulatory compliance while staying current with industry standards.

April 2018 - October 2018

Customer Service Representative, Teleperformance Philippines

• Resolved customer complaints with empathy, boosting loyalty and repeat business.
• Worked on cross-functional projects to improve business operations and customer satisfaction.
• Collaborated on best practices for consistent customer service.
• Increased sales by upselling based on customer needs.
• Improved customer satisfaction by quickly addressing concerns and providing accurate info.
• Handled escalated calls effectively, ensuring positive outcomes for customers and the company.

2015 - 2018

Bachelor of Science in Tourism Management, University of Mindanao