2018
Bachelor of Science in Information Technology (BSIT)
City College of Calamba (CCC)
More Info About Me
Experienced Customer Service Representative for more than 2 years specializing in
communicating over-the-phone, chat and via email, building a good relationship with the customers and providing fast and efficient resolution. Proven adaptability and fast-learning skills when it comes to tools, best in documentation and maintaining organized files. In addition, I’ve been with corporate industry for more than a year doing clerical tasks like providing receipts, balancing everyday transactions, checking payroll, issuing checks and monitor customers’ files and requirements they submitted. To sum it up, I am giving 100% Customer satisfaction and excellent Customer service in what I do.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Genpact LLC Services
(Customer Service Representative)
Assisting customers’ with their banking needs, explains bank transactions and offers that will fit customer’s need, check balances and fees.
January 2024
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July 2024
TaskUs
(Content Moderator)
Annotates jobs for Visual Reality
August 2022
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December 2023
TTEC
(Customer Service Representative)
Provides assistance to customers and drivers regarding ordering inquiry, order tracking, processing refunds and credits.
December 2021
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May 2022
HGS
(Customer Service Representative)
Inform patient’s eligibility and benefits, check services included in patient’s coverage, look for clinics and doctors affiliated with patient’s insurance.
January 2019
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October 2019
Genro Lending Investor
(Secretary)
Provides receipt to customers, encodes daily payments in customer’s records, monitors paying and non-paying accounts, issues checks for customer’s loans, check requirements and compile documents including customer’s records.
July 2018
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December 2018
Rural Bank of Luisiana Inc.
(Bookkeeper)
Balances daily transactions, records cash vouchers, expenses and issues checks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.