2017
Bachelor of Science in Business administration, major in Marketing Management
University of Luzon
Amazon VA Specialist | Data Entry Specialist
I am an E-commerce and Logistics specialist and had an experience working for Amazon, BestBuy, Walmart and Target (business-to-business and business-to-consumer)
I can design and implement beautiful and conversion-heavy EBC / A+ Content, Amazon Stores, and Infographic Images. I can create the listing of your dreams that will increase conversion and lead to more sales! The right keywords are hard to come by! I love my profession and learning challenging things as per the requirements of projects. I enjoy working with new clients and maintaining long term relationship with them. That's why I always make sure to analyze the competition and use great tools. I look forward to hearing from you!
Amazon Professional VA
focused in keeping in mind the various aspects of the business, and to keep sales flowing smoothly.
Dropshipper VA Specialist
Product researcher
Data Entry Specialist
E-commerce VA / Amazon VA
Certificates
5 yrs in Amazon Order Management - Commerce and Lifecycle Services
2017
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2022
Ingram Micro
(E-Commerce Specialist)
Commerce and Lifecycle Services
➢ Manage orders in multiple systems of record (Amazon portals, SAP, SAP Lite, etc)
➢ Customer Service / RMA / Track and Trace / Claims / Special Processes.
➢ Hybrid Contact Center Services and Order Management.
➢ Partner and Relationship Building.
➢ Peak Season Custom Order Management Extended Support / Coverage.
➢ Working with the carriers to solve Intransit issues: (Return to sender request, change pick up location, change Freight forwarded if necessary).
➢ Routing for specific customer portal (ex: Amazon, BBY, Target, Walmart)
➢ Creating Claims for lost in transit, damaged, and defected products.
➢ Providing timely communication between carrier and the client regarding the shipment inquiries.
➢ Enterprise Freight program, LTL and Small parcel quotations
➢ Track and Trace (record confirmation that the shipment was tendered to the carrier).
➢ Contact specific team when there is no carrier assigned.
➢ Global Client Order Management and Customer Service for key global accounts.
➢ Creating investigation to the Warehouse and Carrier when the shipment was not delivered in a timely manner.
Market Development | DELL
➢ Creating Opportunities and Quotations
➢ Providing Service Options
➢ Creating quote for Stockings / Displayed products
➢ Submitting Configure to Order / Customized Dell products
➢ Handling all commercial, non-Federal/non-govt opportunities through Ingram Micro as the distribution party.
➢ Providing Quote and Price (end user and resellers)
➢ Providing available discounting offer/program
➢ Submitting Dell Deal Registration Program
➢ Case Submission (modification for Dell opportunities)
➢ Working hand in hand with our Dell Counterpart
Inventory Management | Amazon Advertising | Amazon Listing Optimization | Amazon Product and Keyword Researcher | Data Extraction and Management | Marketing Data Analysis
Finding the right path to your business goals.
Amazon Listing Optimization
Product Research | Amazon Keyword Research
Amazon Advertising
Go beyond demographics including how they browse, buy and stream | Brand awareness | Performance and advertising
Inventory Management
Managing stocks and inventory for a smooth sales process | Forecasting the brand's requirements