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Bachelor of Science in Physical Therapy
Cebu Doctor’s University
Let's embark on a journey of outstanding service together!
Hello, I’m Jel, a versatile and dedicated Virtual Assistant based in Cebu City, Philippines. With 10 years of experience in customer service and a year as a Virtual Assistant, I have developed a deep understanding of what it takes to provide exceptional service and seamless operational support. My career spans across diverse roles, including customer support specialist, author check-in coordinator, subject matter expert, appointment setter, social media manager, and conversation manager. This range of experience has given me a unique ability to anticipate client needs and deliver personalized, efficient solutions.
What truly sets me apart is my dedication to continuous improvement. I don't just solve problems, I proactively identify opportunities to enhance processes, save time, and drive results. I believe that excellence in service lies in the details, and I take pride in going above and beyond to exceed expectations, ensuring that every interaction is a positive one.
Key Skills:
- Exceptional communication and interpersonal skills
- Proficiency in appointment scheduling and calendar management
- Expertise in social media strategy and content creation
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage multiple tasks efficiently
- In-depth knowledge of customer service best practices
Whether it's managing schedules, handling customer inquiries, or driving a social media presence, my goal is to help busy professionals focus on what matters most by taking care of the operational details. By partnering with me, you'll gain a trusted, proactive professional who is dedicated to your success.
My Skills and Competencies
Appointment Setting
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
May 2024
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July 2024
Injury Network
(Appointment Setter)
• Outbound Calling. Contacting potential clients who have shown interest in the legal services and was referred to the network.
• Gathering initial information from potential clients about their injury cases to ensure they meet the criteria for legal assistance.
• Scheduling appointments between potential clients and injury attorneys, ensuring both parties are available and informed about the meeting details.
• Accurately enter and update client information in the CRM system, including contact details, case information, and appointment schedules.
• Following scripts and guidelines for outbound calls to maintain consistency and professionalism in client interactions.
October 2023
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January 2024
Appen US
(Virtual Assistant (Part-time))
PILCOMAYO PROJECT (Social Media Labeller)
• Contextual Relevance Ads Project
• Asses how relevant an ad is to a product item within an external tool.
• Rate the relevance of the Ad against the post (FB or IG) and identify whether the given post is relevant to the given Ad.
WHATCOM (Search Engine Evaluator)
• Supporting the data gathering process by giving judgements on a wide range of Human Intelligence Tasks (HITs).
• Tasks include image and video annotation, document classification, search evaluation, sentiment analysis and product testing.
October 2018 / November 2021
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May 2023 / June 2024
Amazon
(Customer Service Specialist, L2)
• Addressing customer complaints, concerns, and problems effectively and in a timely manner.
• Providing information about products, services, policies, and procedures.
• Processing payments, refund, and exchanges accurately.
• Assisting customer with technical issues related to products and services.
• Keeping accurate records of customer interactions, transactions, complaints, and resolutions.
• Collaborating with sales, marketing, and other departments to address customer needs and improve overall customer experience.
November 2018
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August 2019
MyVA
(Real Estate Appointment Setter)
• Make outbound calls to property owners to express interest in purchasing their properties.
• Schedule follow-up calls and appointments with interested property owners.
• Gather detailed information about the properties, including location, condition, and ownership status.
• Present competitive offers to property owners and negotiate favorable terms and conditions.
• Maintain accurate records of all interactions, offers and negotiations in the company's CRM.
2014
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2017
Wipro
(Subject Matter Expert)
• Handles escalated customer issues and complaints via phone, email and chat contacts that cannot be resolved by front-line agents.
• Provide assistance with complex product inquiries, technical questions, and customer objections.
• Provide guidance and resources to help representatives achieve metric targets ((KPIs) and deliver exceptional customer service.
2017
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2018
Author Solutions
(Book Publishing Check-in-coordinator)
• Receive incoming manuscripts, illustrations, photographs, and other materials submitted by authors. Ensure that submissions are complete and meet the publisher's submission guidelines.
• Organize and catalog incoming submissions. Create digital records or files for each submission including metadata.
• Conduct preliminary quality check to ensure submissions meet basic requirements. Verify that submissions are free from obvious errors or omissions.
• Communicate with authors regarding the status of their submissions.
• Collaborate with the editorial team to prioritize submissions. Facilitate communication to ensure timely and efficient processing of submissions.
• Summarize feedbacks and provide recommendations or decisions regarding acceptance, rejection, or revision of submissions.
January 2010
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September 2011
Survey Sampling International
(Market Researcher / Telemarketer)
• Making outbound calls to potential respondents to conduct surveys. Ensure a professional and respectful approach to encourage participation.
• Accurately collects and records survey responses in the database or CRM system. Ensuring data integrity and confidentiality.
• Ensures all survey activities comply with relevant laws and regulations, including data privacy and do-not-call lists.
My Services
Appointment Setter
Responsible for contacting potential clients, leads, or customers to schedule meetings or consultations for sales teams,
Conversation Manager
Managing customer inquiries, resolving issues, and maintaining a consistent brand voice in conversations through chat, e
Book Check-in Coordinator
Managing authors and their manuscripts through various stages of book submission, editing, or publication.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.