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Bachelor of Science in Physical Therapy
Cebu Doctor’s University
Let’s elevate your brand with service that truly shines!
Hi, I’m Jel, a versatile Virtual Assistant based in Cebu City, Philippines. With over 15 years of customer service experience and 2 years in virtual assistance, I help clients streamline operations, stay organized, and deliver exceptional service every time.
Versatility has been the core of my career! I’ve thrived in roles such as customer support specialist, author check-in coordinator, subject matter
expert, appointment setter, social media manager, and conversation manager. These experiences have honed my ability to anticipate needs, adapt quickly, and deliver meaningful results.
What truly sets me apart is my commitment to continuous improvement. I don’t just get things done, I find smarter, more efficient ways to make every task and interaction count.
With strong communication, organization, and social media expertise, I keep workflows smooth and stress-free. I’m proactive, detail-oriented, and dedicated to helping your business stay focused and grow. Partner with me, and you’ll gain a reliable, resourceful VA who’s invested in your success.
My Skills and Competencies
Appointment Setting
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
September 2024
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October 2025
TEASY
(Virtual Assistant (Conversation Manager / Shift Lead / Graphics Designer))
• Created and managed marketing content, including videos, flyers, and engaging captions for models and campaigns.
• Supported team members, resolving questions and escalations promptly and professionally.
• Handled sensitive interactions with empathy and discretion.
• Maintained a consistent, engaging brand voice across all communications.
• Built strong client and subscriber relationships through personalized, authentic interactions.
• Used CRM and chat tools to document and organize communication efficiently.
• Tracked recurring questions and feedback to improve content and processes.
October 2024
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February 2024
PlanetArt
(Virtual Assistant (CSR))
• Served as the main customer contact via phone, chat, and email.
• Reviewed orders for photo placement, spelling, and grammar accuracy.
• Resolved customer concerns with empathy, efficiency, and attention to detail.
• Assisted with product inquiries, pricing, orders, and shipping to ensure a seamless experience.
• Collaborated with teams to resolve issues and improve workflows.
• Performed administrative and support tasks to contribute to overall team success.
June 2024
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December 2024
VM Agency
(Conversation Manager)
• Maintained a consistent, engaging brand voice across all interactions.
• Built strong client and subscriber relationships through authentic communication.
• Tracked engagement metrics to improve response quality and efficiency.
• Aligned tone and messaging with marketing and campaign goals.
• Used CRM and chat tools to document and manage communication flow.
• Handled sensitive or escalated conversations with professionalism and discretion.
• Analyzed recurring inquiries to recommend process and content improvements.
May 2023
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July 2024
Injury Network
(Appointment Setter)
• Conducted outbound calls to potential clients referred for legal services.
• Collected key details about injury cases to determine eligibility for legal assistance.
• Scheduled and coordinated appointments between clients and attorneys.
• Accurately updated client data, case notes, and schedules in the CRM system.
• Followed call scripts and guidelines to ensure consistency and professionalism.
October 2023
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January 2024
Appen US
(Virtual Assistant (Part-time))
PILCOMAYO PROJECT (Social Media Labeller)
• Assessed contextual relevance of ads to product items using an external tool.
• Rated ad relevance to Facebook and Instagram posts to ensure accurate targeting.
WHATCOM (Search Engine Evaluator)
• Provided data judgments on various Human Intelligence Tasks (HITs).
• Completed image/video annotation, document classification, search evaluation, sentiment analysis, and product testing.
October 2018 / November 2021
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May 2023 / June 2024
Amazon
(Customer Service Specialist, L2)
• Resolved customer complaints and concerns promptly and effectively.
• Provided accurate information on products, services, policies, and procedures.
• Processed payments, refunds, and exchanges with accuracy.
• Assisted customers with technical product or service issues.
• Maintained detailed records of interactions, transactions, and resolutions.
• Collaborated with cross-functional teams to enhance the overall customer experience.
November 2018
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August 2019
MyVA
(Real Estate Appointment Setter)
• Conducted outbound calls to property owners to express purchase interest.
• Scheduled follow-ups and appointments with interested owners.
• Collected detailed property information, including location, condition, and ownership.
• Presented competitive offers and negotiated favorable terms.
• Recorded all interactions, offers, and negotiations accurately in the CRM system.
2017
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2018
Author Solutions
(Book Publishing Check-in-coordinator)
• Received and reviewed manuscripts, illustrations, and other author submissions for completeness and compliance with guidelines.
• Organized and cataloged submissions, creating digital records with accurate metadata.
• Performed preliminary quality checks to ensure accuracy and completeness.
• Communicated submission status and updates to authors.
• Coordinated with the editorial team to prioritize and process submissions efficiently.
• Summarized feedback and provided recommendations for acceptance, revision, or rejection.
2014
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2017
Wipro
(Subject Matter Expert)
• Handled escalated customer issues via phone, email, and chat that front-line agents couldn’t resolve.
• Assisted with complex product inquiries, technical concerns, and customer objections.
• Guided and supported agents to meet KPIs and deliver outstanding customer service.
January 2010
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September 2011
Survey Sampling International
(Market Researcher / Telemarketer)
• Conducted outbound survey calls with professionalism and respect to encourage participation.
• Accurately recorded responses in CRM/database, ensuring data integrity and confidentiality.
• Complied with data privacy laws and do-not-call regulations in all survey activities.
My Services
Appointment Setter
Responsible for contacting potential clients, leads, or customers to schedule meetings or consultations for sales teams,
Conversation Manager
Managing customer inquiries, resolving issues, and maintaining a consistent brand voice in conversations through chat, e
Book Check-in Coordinator
Managing authors and their manuscripts through various stages of book submission, editing, or publication.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.