2019
Bachelor Science in Radiologic Technology
Polytechnic College of Davao del Sur
More Info About Me
With over 3 years of experience in the customer service industry, I specialize in email customer support and social media engagement, particularly within the e-commerce subscription sector in the beauty and health industry. My 3+ years of expertise in this area have honed my skills in managing customer inquiries, resolving issues efficiently, and maintaining an high standard of service.
I pride myself on being detail-oriented and organized, ensuring that every task is completed accurately and on time. Outside of work, I enjoy watching anime and playing mobile games, which helps me stay creative and engaged.
My Skills and Competencies
Lead generation Expert
Claim Support
Email Customer Support
Certificates
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My Experience and Education
2024
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0
Route Shipping Policy
(Claim Support)
Handling customer inquiries related to Route shipping policies, assisting with claims for lost, damaged, or stolen items. Responsibilities include reviewing claim details, verifying eligibility based on policy guidelines, communicating resolutions clearly, and ensuring timely follow-up to provide excellent customer service and build trust with the brand.
2024
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2024
RYZE Superfoods
(Email Customer Service Representative)
As an Email Customer Support Representative at Ryze Superfoods, I handle
customer inquiries and resolve issues via email, ensuring a high level of customer satisfaction.
My responsibilities include managing product information requests, processing orders, handling
subscription accounts, addressing refunds and returns, and maintaining accurate records in our
CRM system. With a keen eye for detail and strong organizational skills, I provide prompt and
professional support to enhance our customers' experience in the health e-commerce sector.
2024
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2024
American International Industries
(Email Customer Service Representative)
As an Email Customer Support Representative at American International
Industries, I managed customer inquiries for eight active self-care brands. My role involved
providing detailed product information, processing orders, handling complaints, and resolving
issues efficiently through email. I ensured customer satisfaction by delivering timely and
professional support, maintaining accurate records, and collaborating with various teams to
improve service quality. My focus on detail and organization helped enhance the overall
customer experience in the beauty and personal care industry.
2022
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2024
IPSY | BoxyCharm
(Email and Social Media Customer Service Representative)
As an Email and Social Media Customer Support Representative for IPSY and
BoxyCharm, I handled customer inquiries and concerns across email and social media platforms.
My role included providing product information, managing subscription accounts, resolving
issues, and addressing complaints. I ensured customer satisfaction through timely and
professional responses, maintained accurate records, and actively engaged with the community
to foster a positive brand experience. My attention to detail and organizational skills
contributed to enhancing customer loyalty and satisfaction in the beauty subscription industry.
My Services
Email Customer Support
Providing prompt, professional support for inquiries, billing, subscriptions, and product issues via email.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.