Customer Service

Verbal and Written

English Proficiency

C2 - level

Customer Service

ProVA - Virtual Assistance

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01/2018 – 03/2023

Account Specialist III, JPMorgan Chase & Co.

Assist customers with their Mortgage Loan
•Assist customer with their Home Equity Loan/LOC
•Collections

10/2013 – 11/2017

Product Trainer, Transcom Worldwide Inc.

•Product Specifics Trainer of 3 different LOBs for a logistics
account
•Acted as Team lead for different teams during peak season

09/2010 – 10/2013

Technical Support Specialist, Hinduja Global Solutions

•Technical Support for electronic products (e.g. TV, Home
Theater, etc.)
•Technical Chat Support for electronic products (Digital
Imaging)

07/2007 – 08/2010

Customer Service Specialis, PNI-KMPG

•Billing Representative for different US Pharmaceutical
Companies.
•Billing Representative for a program that teaches Google
AdWords and AdSense