2022
Aircraft Maintenance Technology
Asian College of Aeronautics
More Info About Me
I hold an Associate Degree in Aircraft Maintenance Technology and have experience working in the BPO industry. I have 4 months of experience as a Technical Sales Representative and 1 year and 8 months as a Content Moderator. In my free time, I enjoy playing strategic games because they help enhance my focus and critical thinking skills.
My Skills and Competencies
Medical Virtual Assistant
Data Entry
Content Moderation
Time Management
Problem-Solving Skills
Communication Skills
Flexibility
Attention to Details
Certificates
My Experience and Education
2024
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2025
Teleperformance
(Client Technology Account)
Monitor and review user-generated content across various social media platforms to ensure compliance with community guidelines and platform policies.
Categorize content violations accurately according to specific rules, including issues such as hate speech, harassment, inappropriate language, spam, and misinformation.
Promote and nurture a secure and inclusive online environment that inspires respectful and constructive interactions while ensuring the well-being and empowerment of all users.
2023
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2024
VXI Global Holdings
(Technical Sales Representative)
Handle inbound calls professionally, actively listening to customers to understand their specific service-related issues and requirements.
Diagnose and troubleshoot technical issues effectively, guiding customers through step-by-step solutions to minimize downtime and improve customer satisfaction.
Provide timely and accurate assistance to customers, resolving problems related to Landline, Cable, and Mobile services with empathy and patience.
Proactively offer customers cost-effective service plans and promotions tailored to their needs and preferences, primarily focused on the US market.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Enter, organize, and verify data accurately using Excel and Google Docs while ensuring confidentiality.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.