- Viber/WhatsApp: +63 977 039 5760
- rosdani.biz@gmail.com
- Pasig City, Philippines
- https://join.skype.com/invite/tyoXaow7V8EA
• General Virtual Assistance
• Customer Service and Engagement
• Social Media Management
• Content Creation
• Basic Accounting
• Data Entry
UNIVERSITY OF SANTO TOMAS, 2014 - 2018
Bachelor of Science in Hotel and Restaurant Management
CUM LAUDE
Performance-driven and responsive Customer Service Professional with three years of progressive experience in the banking industry. Dedicated in providing high-quality service to customers through efficient transaction handling. Contributes to team’s success through cooperative implementation of operational procedures resulting to operational excellence. Offering effective problem-solving ideas in a high-stake setting. Capable in using customer feedback to improve customer service processes. Open to continuous development and lifelong learning.
Customer Service and Sales Associate, Bank of the Philippine Islands, Taguig City, PH
• Set up and maintain clients’ accounts with company’s systems and software
• Deal with calls, emails, and face-to-face inquiries of clients
• Handles cash management and safekeeping with a bank officer
• Cross-sell financial products and services to clients
• Manage and process operational supplies and expenses of the bank
Social Media Manager, LazRio's Homemade Lasagna, Pasig City, PH
• Manages business through social media by creating content for promotion
• Answer queries of potential customers
• Taking and managing orders
Reservations Specialist, Intercontinental Hotels Group, Makati City, PH
• Answer inbound calls from guests regarding booking reservations
• Cross-sell hotel’s products and services by providing other options
• Assist and handles guests’ complaints