Performance-driven and responsive Customer Service Professional with three years of progressive experience in the banking industry. Dedicated in providing high-quality service to customers through efficient transaction handling. Contributes to team’s success through cooperative implementation of operational procedures resulting to operational excellence. Offering effective problem-solving ideas in a high-stake setting. Capable in using customer feedback to improve customer service processes. Open to continuous development and lifelong learning.

2019 - 2022

Customer Service and Sales Associate, Bank of the Philippine Islands, Taguig City, PH

• Set up and maintain clients’ accounts with company’s systems and software
• Deal with calls, emails, and face-to-face inquiries of clients
• Handles cash management and safekeeping with a bank officer
• Cross-sell financial products and services to clients
• Manage and process operational supplies and expenses of the bank

2021

Social Media Manager, LazRio's Homemade Lasagna, Pasig City, PH

• Manages business through social media by creating content for promotion
• Answer queries of potential customers
• Taking and managing orders

2018 - 2019

Reservations Specialist, Intercontinental Hotels Group, Makati City, PH

• Answer inbound calls from guests regarding booking reservations
• Cross-sell hotel’s products and services by providing other options
• Assist and handles guests’ complaints