Elaine is my name. I am a wife and a woman who really
loves writing. I have a three years and five months
Customer Service Representatives experience. 1 year and
5 months in voice and 2 years in Salesforce where we read
and response to guest's surveys. I am determined to
complete a "job well done." I am well-organized, and
timeliness is a valuable asset to me. I am eager to learn
and always strive for the success of the entire team, not just
my own.

✯ Social Media Content

✯ Writing

✯ Attention to Detail and
Accuracy

✯ Professionalism and Work
Ethics

PALAWAN STATE UNIVERSITY
[2018-2020]

BACHELOR OF SCIENCE IN
HOSPITALITY MANAGEMENT
Associate Degree

✯ FOUNDEVER 2020-2023

CUSTOMER SERVICE REPRESENTATIVE

■ Voice Job Agent [2020–2021]: Taking calls
and answering guests' questions or
requests. We also book hotel reservations
and typically provide services by phone.

■ Salesforce Agent [2021-2023]: Promoted to
Salesforce after 1 and a half years in Voice,
where we are assisting and answering
guests questions and requests via email.
We also have chat support skills. If guests
request to be contacted via phone call, we
will call them to provide further assistance.