2017
Bachelor of Science in Computer Engineering Major in CISCO
AMA University
More Info About Me
Hi, I’m Edward, and I have a solid background in lead generation, administrative support, billing, and live chat support, all roles where attention to detail, consistency, and clear communication make the biggest difference.
At Allen Sportswear, I specialized in B2B/B2C lead generation, where I managed prospecting, warm leads, cold outreach, and CRM updates using tools like Hubspot, Salesforce, Pardot, LinkedIn Sales Navigator, RocketReach, and Apollo. I scheduled appointments, prepared quotations through QuoteWerks, and consistently helped drive revenue by building and nurturing pipelines.
At Responsive Centers, I handled healthcare billing and insurance coordination under the billing department. My responsibilities included insurance verification, virtual card processing, patient scheduling, and maintaining accurate reports. This role taught me the importance of accuracy, confidentiality, and working efficiently within strict timelines.
I also worked at Scopely (Monopoly Go), a mobile app game, as part of the BPO live chat and email support team, assisting players with billing issues, missing rewards, account concerns, and event-related queries. Managing high-volume support taught me to multitask effectively, communicate clearly, and resolve problems quickly while keeping customer satisfaction a priority.
I’m proficient with Google Workspace, Microsoft Office 365, Hubspot, Salesforce, Pardot, Helpshift, Azalea, and other productivity and CRM tools. I’m detail-oriented, tech-savvy, and comfortable working independently while keeping tasks organized and deadlines on track.
To your success,
Edward Lapitan
My Skills and Competencies
Technical & Administrative
Data Entry
Email Marketing
Project Management
Retail Inventory
Lead Generation
Certificates
My Experience and Education
2024
-
2025
Responsive Centers
(Administrative Staff Support, Billing Department)
Managed the full billing cycle, from insurance verification to EAP
billing, virtual card payments, and copay collection.
Resolved insurance and authorization issues quickly, making
sure patients had active coverage before appointments.
Monitored provider billing reports, aging accounts, and
CCOF-AUTO RUN reports to keep records accurate and up to
date.
Coordinated patient intake, scheduling, referrals, and email
communications, ensuring a smooth experience for patients and
providers.
Helped streamline billing and admin workflows, making the
department more organized and efficient.
2023
-
2025
Allen Sportswear
(Jr. Lead Generation Specialist)
Lead Generation, Customer, and Sales Support
Delivered real-time live chat support, resolving player concerns
while keeping satisfaction high.
Solved gameplay issues, missing rewards, refunds, and purchases
problems, reducing escalations, and improving the player
experience.
Responded with clear and solution-focused communication,
which helped increase player trust and retention.
2023
-
2025
Scopely - Monopoly Go
(Player Support Agent Tier II)
Live Chat Support, Player Retention, and Satisfaction
Delivered real-time live chat support, resolving player concerns
while keeping satisfaction high.
Solved gameplay issues, missing rewards, refunds, and purchases
problems, reducing escalations, and improving the player
experience.
Responded with clear and solution-focused communication,
which helped increase player trust and retention.
2024
-
2024
El Paso Sports – Part Time
(Lead Generation Specialist)
Lead Generation
Generated high-quality leads by engaging prospects on social
media and analyzing engagement insights.
Identified and nurtured potential customers, supporting the company’s sales growth.
2023
-
2024
Yangjiang Hasen Industrial Co., Ltd.
(Business Developer – Part Time)
Lead Generation
Created email prospect lists using 263mail and email scraping
tools to grow the client’s customer base.
Helped the client reach new potential customers
internationally through targeted online lead generation.
2023
-
2023
PROVAPH
(Lead Gen/Email Marketing - Trainee for Skill Enhancement)
Completed 7 hours of specialized lead generation and email
marketing training focused on converting prospects, qualifying
leads, and increasing conversion rates.
Directly strengthened my performance at Allen Sportswear
and part-time lead generation roles, helping me engage more
qualified prospects and support sales growth.
2023
-
2023
PROVAPH
(General Virtual Assistance – Trainee for Skill Enhancement)
Trained in social media management, organic engagement,
content planning, and paid campaign setup across Facebook,
Instagram, LinkedIn, Twitter, and TikTok.
Gained hands-on experience in data management, online tools,
and client communication, which enhanced my multitasking and
administrative skills for roles at Responsive Centers and Allen
Sportswear.
2018
-
2023
Philippine Seven Corporation
(Field Auditor – Retail Inventory Specialist)
Conducted daily store and quarterly warehouse inventory
audits to ensure accurate stock reporting.
Prepared Store Inventory Reports for review and sign-off by
store and warehouse managers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Facebook Ads Management
Create and strategize the different types of ad ideas.
Retail Inventory / Bookkeeping
Ensures that sales records and actual store inventory match up, and keeps all stock organized and replenished.
Lead Generation / Email Marketing
Gather client information through phone, online research, and social media. Find decision-makers on company websites.