2017
Bachelor of Science in Computer Engineering Major in CISCO
AMA University
More Info About Me
Hi, I’m Edward, and I’m very interested in the Virtual Assistant position. I specialize in Junior Lead Generation, Admin Support, and Social Media Management. I’ve handled lead research, data entry, and outreach via email, text, and calls, along with organizing daily tasks, managing calendars, and supporting backend operations efficiently.
In addition, I bring experience as a Chat Support Agent for a mobile game (Monopoly GO), where I engaged with players through live chat to resolve issues like missing rewards, event glitches, and purchase concerns. I used internal tools to investigate problems, document cases, and provide quick, empathetic solutions that helped maintain player satisfaction. I also stayed updated on in-game events to deliver accurate and timely support.
I’m also experienced in creating and scheduling organic content across platforms like Facebook and Instagram to boost engagement and visibility. With training in VA tools and a strong work ethic, I take pride in being detail-oriented, reliable, and results-driven. I’m available to work full-time on weekdays and can adjust for critical weekend tasks if needed.
I’m excited to bring value to your team and help your business grow! :)
My Skills and Competencies
Social Media Management
Data Entry
E-Commerce Dropshipping & Shopify
SEO Expertise
Email Marketing
Project Management
Retail Inventory
Facebook Ads
Lead Generation
Web Design
Certificates
My Experience and Education
2023
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2025
Allen Sportswear
(Jr. Lead Generation Specialist)
Lead Generation, Customer, and Sales Support
Identified and acquired inbound and outbound leads through various channels, including email, text, and calls
Utilized email marketing, cold calling, and targeted text/email messaging campaigns to reach out to prospects and generate leads
Managed and utilized an extensive lead database (CRM) for effective lead nurturing
2023
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2025
Scopely - Monopoly Go
(Player Support Agent Tier II)
Live Chat Support, Player Retention, and Satisfaction
Engaged with players through live chat to answer questions, address concerns, and provide real-time solutions.
Responded to inquiries related to missing rewards, event glitches, purchase problems, and gameplay confusion.
Used internal tools to investigate reported issues quickly and accurately.
Provided thoughtful, helpful solutions that reduce player frustration and encourage continued engagement.
Stayed up to date on current game events, promotions, updates, and known issues.
2023
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2023
PROVAPH
(Search Engine Optimization - TRAINEE FOR SKILL ENHANCEMENT))
Utilization of AI tools, to ensure that websites achieve optimized content and structure, ultimately boosting organic search visibility. This involves conducting extensive keyword research and refining on-page elements such as title tags and meta tags to enhance online visibility and drive increased organic traffic.
2022
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2023
El Paso Sports – Part Time
(Lead Generation Specialist)
Lead Generation
Specialized at generating leads by crafting engaging content, and analyzing insights, with a focus on identifying potential customers and identifying potential customers through Facebook pages
2023
-
2023
PROVAPH
(E-Commerce Dropshipping & Shopify – Trainee for Skill Enhancement)
Product uploading, Shopify set-up, on-page SEO, third-party app installation, customer management, competitor research & web development, making me an ideal candidate for Shopify store optimization and management.
2023
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2023
PROVAPH
(Lead Gen/Email Marketing - Trainee for Skill Enhancement)
Process of identifying potential customers and capturing their information, while email marketing involves sending targeted emails to a list of subscribers to promote products or services.
Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
2022
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2023
Yangjiang Hasen Industrial Co., Ltd.
(Business Developer – Part Time)
Lead Generation
Utilized the 263mail email platform to generate leads for the client's company
Employed specialized email scraping tools to retrieve personal information efficiently
Specialized in generating leads by identifying potential customers through various channels
2022
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2022
PROVAPH
(General Virtual Assistance – Trainee for Skill Enhancement)
Administrative and executive duties, as well as basic business functions so you can focus on big picture ideas.
2022
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2022
PROVAPH
(Social Media Manager – Trainee for Skill Enhancement)
Managing their presence on Social Media Platforms, generating leads, traffic, and organic engagements, setting-up advertisements, and assistance that lead my clients’ businesses to grow.
2020
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2022
Exness
(Foreign Exchange Trader)
Monitored daily currency risk on cash position with an average daily volume
Executed major currencies, identifying and evaluating market opportunities and risks, and providing beneficial advice and recommendations to clients
Conducted detailed technical and fundamental market analysis, developed and implemented new trading strategies, and performed risk management
2019
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2020
Philippine Seven Corporation
(Field Auditor – Retail Inventory Specialist)
Performed daily inventory count of our client’s stores and quarterly inventory count of client’s warehouses.
Summarized the count results via the Store Inventory Report for appropriate acceptance by the store or warehouse manager.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
SEO / Web Researching
Conducting extensive keyword research and on-page elements to enhance online visibility and increased organic traffic.
Facebook Ads Management
Create and strategize the different types of ad ideas.
Retail Inventory / Bookkeeping
Ensures that sales records and actual store inventory match up, and keeps all stock organized and replenished.
E-Commerce Dropshipping & Shopify
Executing on-page SEO, product page, setting up stores, handling customer inquiries, and performing competitor research.
Lead Generation / Email Marketing
Gather client information through phone, online research, and social media. Find decision-makers on company websites.
Web Design / Wordpress
Design, implement, and manage websites using WordPress, a free, open-source content management system (CMS).