2017
Bachelor of Science in Computer Engineering Major in CISCO
AMA University
More Info About Me
Hi, I’m Edward, and I’m excited to apply for the Virtual Assistant role. I have a solid background in lead generation, administrative support, billing, and live chat support, all roles where attention to detail, consistency, and clear communication make the biggest difference.
At Allen Sportswear, I worked in junior lead generation, handling prospecting, CRM updates, and outreach through emails, texts, and calls. I learned the value of staying organized, following up promptly, and keeping the sales pipeline clean and accurate.
At Scopely’s Monopoly Go, I strengthened my communication and problem-solving skills while assisting players via live chat. Whether it was missing rewards, payment concerns, or game glitches, I made sure players got fast, clear, and helpful solutions, while accurately logging every case.
Most recently, at Responsive Centers, I supported the billing department, where I handled insurance verification, billing, virtual card payments, copay collection, and patient scheduling. This role taught me to be meticulous and efficient, especially when working with sensitive data and time-sensitive tasks.
I’m reliable, detail-oriented, and proactive, and I’m confident I can help your team stay organized, efficient, and supported every day. I’d be thrilled to bring my experience to your company and contribute to your growth and daily operations.
To your success,
Edward Lapitan
My Skills and Competencies
Technical & Administrative
Data Entry
Email Marketing
Project Management
Retail Inventory
Lead Generation
Certificates
My Experience and Education
2024
-
2025
Responsive Centers
(Administrative Staff Support, Billing Department)
Managed the full billing cycle, from insurance verification to EAP
billing, virtual card payments, and copay collection.
Resolved insurance and authorization issues quickly, making
sure patients had active coverage before appointments.
Monitored provider billing reports, aging accounts, and
CCOF-AUTO RUN reports to keep records accurate and up to
date.
Coordinated patient intake, scheduling, referrals, and email
communications, ensuring a smooth experience for patients and
providers.
Helped streamline billing and admin workflows, making the
department more organized and efficient.
2023
-
2025
Allen Sportswear
(Jr. Lead Generation Specialist)
Lead Generation, Customer, and Sales Support
Delivered real-time live chat support, resolving player concerns
while keeping satisfaction high.
Solved gameplay issues, missing rewards, refunds, and purchases
problems, reducing escalations, and improving the player
experience.
Responded with clear and solution-focused communication,
which helped increase player trust and retention.
2023
-
2025
Scopely - Monopoly Go
(Player Support Agent Tier II)
Live Chat Support, Player Retention, and Satisfaction
Delivered real-time live chat support, resolving player concerns
while keeping satisfaction high.
Solved gameplay issues, missing rewards, refunds, and purchases
problems, reducing escalations, and improving the player
experience.
Responded with clear and solution-focused communication,
which helped increase player trust and retention.
2024
-
2024
El Paso Sports – Part Time
(Lead Generation Specialist)
Lead Generation
Generated high-quality leads by engaging prospects on social
media and analyzing engagement insights.
Identified and nurtured potential customers, supporting the company’s sales growth.
2023
-
2024
Yangjiang Hasen Industrial Co., Ltd.
(Business Developer – Part Time)
Lead Generation
Created email prospect lists using 263mail and email scraping
tools to grow the client’s customer base.
Helped the client reach new potential customers
internationally through targeted online lead generation.
2023
-
2023
PROVAPH
(Lead Gen/Email Marketing - Trainee for Skill Enhancement)
Completed 7 hours of specialized lead generation and email
marketing training focused on converting prospects, qualifying
leads, and increasing conversion rates.
Directly strengthened my performance at Allen Sportswear
and part-time lead generation roles, helping me engage more
qualified prospects and support sales growth.
2023
-
2023
PROVAPH
(General Virtual Assistance – Trainee for Skill Enhancement)
Trained in social media management, organic engagement,
content planning, and paid campaign setup across Facebook,
Instagram, LinkedIn, Twitter, and TikTok.
Gained hands-on experience in data management, online tools,
and client communication, which enhanced my multitasking and
administrative skills for roles at Responsive Centers and Allen
Sportswear.
2018
-
2023
Philippine Seven Corporation
(Field Auditor – Retail Inventory Specialist)
Conducted daily store and quarterly warehouse inventory
audits to ensure accurate stock reporting.
Prepared Store Inventory Reports for review and sign-off by
store and warehouse managers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Facebook Ads Management
Create and strategize the different types of ad ideas.
Retail Inventory / Bookkeeping
Ensures that sales records and actual store inventory match up, and keeps all stock organized and replenished.
Lead Generation / Email Marketing
Gather client information through phone, online research, and social media. Find decision-makers on company websites.