2003
B.S in Computer Science
Technological University of the Philippines
EXECUTIVE VIRTUAL ASSISTANT I CUSTOMER AND OPERATIONS SPECIALIST
Seasoned General Virtual Assistance, Operations Support, and Customer Service Team Leader with expertise in operations support and general administrative tasks. Skilled in guiding teams to exceed performance goals and deliver exceptional customer service. Experienced in multitasking and problem-solving to ensure smooth operations and achieve organizational objectives.
My Skills and Competencies
Admin Support
SEO Expert
Data Entry
Content Creator
Research
Certificates
My Experience and Education
2024
-
2025
Confidential
(Admin Support l Project Management)
● Review and collate information provided by clients in emails and our project folders
● Replying to emails with template responses
● Populate quote templates with template scopes of work and fees
● Send emails with quote attachments using template emails
● Input to weekly progress meeting calls
● Collate marketing research, (e.g. identify X-type companies within the area and obtain names
and emails from key management staff)
● Do a final Quality check on all proposals and reports before sending them to the client
● Collate Project Team email lists and follow up with “Can we provide any help?” type emails
● Provide organizational and template reporting support for projects as requested
● Phone Management
2023
-
2024
Used Conex LLC
(Customer Relations Specialist)
● Handle inbound and outbound calls, assisting customers with inquiries, orders, and concerns.
● Proactively contact customers to remind them of upcoming shipping container delivery dates,
ensuring timely receipt of goods.
● Respond promptly and professionally to customer emails, addressing queries and providing
necessary assistance. Efficiently manage on-hold orders, coordinating with relevant
departments to ensure prompt processing and delivery.
● Provide comprehensive assistance to customers after the point of sale, including handling
warranty claims, updating order statuses, and addressing general inquiries.
● Generate and deliver accurate quotations to potential customers, outlining product details and
pricing information.
● Skillfully close sales calls, leveraging product knowledge and persuasive communication
techniques to secure orders and meet sales targets.
2022
-
2023
Confidential
(General Virtual Assistant l Blog and Content Writer l Podcast VA)
● I listened to podcast recordings and transcribed those recordings into text files.
● Ensured the accuracy of the transcribed text.
● Correct any errors or inaccuracies as soon as possible.
● Researched subjects relevant to the industry (combined online sources, interviews, and studies).
● Performed other admin tasks assigned by the client.
● Created blog posts related to client business.
● Data entry.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.