Danna Echaluce

Professional Virtual Assistant
User Thumbnail
Contact Information
  • Manila, Metro Manila Philippines
    •
  • dannaechaluce@gmail.com
    •
ABOUT ME

Highly motivated and devoted virtual assistant with extensive experience in
administrative work, project management, and customer service. Competent in the use of various communication methods and software to optimize procedures, improve efficiency, and increase client satisfaction. Excellent problem-solving skills, adaptability, and a keen eye for detail are required. Committed to exceeding expectations and delivering excellent results.
EDUCATION
2011-2013

The University of Manila, Tourism and Secretarial Services

2019-2020

Informatics College Manila, Bachelor of Science in Information Technology

WORK EXPERIENCE
2022-2023

ANZ Global Service Operations, Phone Banker

Handle customer inquiries, provide banking assistance, process transactions, promote products and services, and ensure exceptional customer service to meet their banking needs and foster long-term relationships.
2022

Orchid Cybertech Services Inc., Sales Representative

Proactively identify and pursue new sales opportunities, meet sales targets, build and retain strong client relationships, and deliver excellent product knowledge and customer service to direct business growth.
2021-2022

VXI Global Holdings Inc., Customer Service Representative

Responsible for managing client accounts, maintaining relationships, resolving issues, and assisting with sales activities to drive customer satisfaction, retention, and revenue growth.
2019-2020

Teletech Holdings Inc., Customer Service Representative

Accountable for providing outstanding assistance and customer service. Answering inquiries, problems, product information, and keeping track of customers order are part of my responsibility.
2018-2019

Startek Philippines, Engagement Specialist

Effective communication, problem-solving, and maintaining a positive attitude as we make ticket for complaints, adhering to corporate standards and procedures.
SKILLS

• Virtual Assistance
• Administrative Support
• Customer Service
• Project Management
• Data Entry
• Web Research
• On-page and Off-page SEO
• Social Media Management
• Graphics Design
• Email Marketing
• Strong Communication Skills
• Time Management
• Attention to Detail