Danna Echaluce

Professional Virtual Assistant
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Contact Information
  • Manila, Metro Manila Philippines
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  • dannaechaluce@gmail.com
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ABOUT ME

Highly motivated and dedicated virtual assistant with a strong background in administrative support, project coordination, and customer service, developed through years of experience in the BPO industry. I specialize in streamlining processes, managing multiple priorities, and delivering top-tier service to clients across various platforms. With a solid foundation in handling high-level support for top-performing users, I’ve developed excellent communication skills, a sharp eye for detail, and the ability to solve problems efficiently under pressure. I’m also proficient in using a wide range of tools and software to optimize daily operations and enhance overall productivity. Known for being adaptable, reliable, and proactive, I am committed to consistently exceeding expectations and contributing to the success of every project I support.
EDUCATION
2011-2013

The University of Manila, Tourism and Secretarial Services

2019-2020

Informatics College Manila, Bachelor of Science in Information Technology

WORK EXPERIENCE
2024-2025

IntouchCX, Support Ambassador

As a Support Ambassador for top-tier hosts, I provided personalized, high-quality assistance on complex issues such as bookings, cancellations, and platform policies. I consistently met performance metrics while delivering empathetic, solutions-focused support and collaborating with internal teams to enhance the overall host experience.
2022-2023

ANZ Global Service Operations, Phone Banker

Handle customer inquiries, provide banking assistance, process transactions, promote products and services, and ensure exceptional customer service to meet their banking needs and foster long-term relationships.
2022

Orchid Cybertech Services Inc., Sales Representative

Proactively identify and pursue new sales opportunities, meet sales targets, build and retain strong client relationships, and deliver excellent product knowledge and customer service to direct business growth.
2021-2022

VXI Global Holdings Inc., Customer Service Representative

Responsible for managing client accounts, maintaining relationships, resolving issues, and assisting with sales activities to drive customer satisfaction, retention, and revenue growth.
2019-2020

Teletech Holdings Inc., Customer Service Representative

Accountable for providing outstanding assistance and customer service. Answering inquiries, problems, product information, and keeping track of customers' orders are part of my responsibility.
2018-2019

Startek Philippines, Engagement Specialist

Demonstrated effective communication and strong problem-solving skills while handling customer complaints through ticket creation and follow-ups. Maintained a professional and positive attitude in high-pressure situations, ensuring each concern was addressed with empathy and efficiency. Consistently adhered to corporate standards, protocols, and service level agreements to deliver high-quality support and contribute to overall team performance.
SKILLS

• Virtual Assistance
• Administrative Support
• Customer Service
• Project Management
• Data Entry
• Web Research
• On-page and Off-page SEO
• Social Media Management
• Graphics Design
• Email Marketing
• Strong Communication Skills
• Time Management
• Attention to Detail