Danna Echaluce

eCommerce & SEO Specialist – Product Research, Listings, Content, Data & Design
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Contact Information
  • Manila, Metro Manila Philippines
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  • dannaechaluce@gmail.com
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ABOUT ME

A dedicated and detail-oriented Virtual Assistant transitioning from the BPO industry into eCommerce and digital services. Brings years of customer service experience, recognized for integrity, excellence, and consistently delivering high-quality results.

Specializes in product research, product listing, content writing, data entry, and basic graphic design. Flexible and adaptable, able to manage multiple responsibilities efficiently while maintaining accuracy and attention to detail. Strong communication skills and a commitment to continuous improvement ensure tasks are completed with professionalism and precision.
EDUCATION
2011-2013

The University of Manila, Tourism and Secretarial Services

2007-2011

Florentino Torres High School

2000-2007

Magat Salamat Elementary School

WORK EXPERIENCE
2024-2025

IntouchCX, Support Ambassador

• Delivering first contact resolution for guest concerns including check-in issues, stay experiences, and reservation adjustments, ensuring seamless travel experiences and strong customer satisfaction.
• Empowering Hosts to optimize their listings by advising on rating improvement strategies, cancellation management, and listing modifications, supporting platform standards for quality and reliability.
• Driving customer loyalty by handling complex inquiries from premium hosts with professionalism and empathy, resolving issues efficiently to uphold high service standards.
2022-2023

ANZ Global Service Operations, Phone Banker/ Customer Service Representative

• Achieving first call resolution for inquiries related to Retail Simple, Digital, Retail Complex, and Credit Cards, fostering sustained NPS and customer loyalty.
• Supporting ANZ's strategic priority by guiding customers to self-serve channels like ANZ App, MessageUs Chat, and Internet Banking while proactively detecting and addressing fraudulent activities and resolving complaints without escalation
2022

Orchid Cybertech Services Inc., Sales Representative

• Interact with customers to address inquiries, cross-sell to existing clients, and make impactful first interactions with potential customers for Home Internet and Mobile services.
• Demonstrate expertise in call handling, product knowledge, objection management, and sales processes, ensuring accurate order submissions and effective communication with various teams
2021-2022

VXI Global Holdings Inc., Account Associate

• Handle customer calls about billing concerns, providing clear explanations and helpful solutions to make their experience smooth and worry-free.
• Offer additional devices with monthly subscriptions in a friendly and informative way to help customers find what suits their needs best.
• Keep accounts updated accurately while showing patience, professionalism, and care in every conversation to build customer trust.
2018-2019

Startek Philippines, Customer Service Representative

• Handled customer calls focused on billing concerns, assisting with bill explanations, payment clarifications, and account inquiries to ensure customers fully understood their charges.
• Provided support for payment extensions and flexible arrangements with empathy and professionalism, helping customers manage their accounts with ease.
• Maintained accurate records while delivering patient, clear, and courteous service to build trust and a positive customer experience in every interaction.
SKILLS

○ eCommerce & Shopify
• Shopify product research & manual listing
• Trend analysis, categorization, and tagging
• SEO-friendly product descriptions
• Inventory tracking & marketplace research

○ Content & Communication
• Blog writing & brand storytelling (Medium)
• Email, chat, and voice support
• Ticket handling & professional communication
• CRM tools & response templates

○ Administrative Skills
• Data entry, order tracking, and time management
• Strong accuracy, adaptability, and fast learning
• Clear written & verbal English communication