1996
Bachelor of Science in Computer Engineering
Lyceum University, Intramuros Manila
E-Commerce Project Manager
E-Commerce Project Manager at Clutch Industries Pty Ltd. Australia (in-house, remote).
My Skills and Competencies
Knowledge of technical aspects and web development
Expertise and understanding of website design and e-commerce strategies
Ability to adapt to changing trends
Ability to scrutinize and improve safety and security on web platforms
Ability to generate new ideas and be innovative and creative
Monitoring and supervision skills
Openminded and good with research
Management and leadership skills
Certificates
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My Experience and Education
2017
-
2022
Clutch Industries Pty Ltd
(E-Commerce Manager)
Grows the e-commerce operations of the company, improves the customer experience, manages the customer order fulfilment, maintains the technology plans and generates data-driven market insights and manages relationships with business partners
2013
-
2017
Concentrix
(Team Leader)
Responsible to ensure that agents provide quality service in line with organizational objectives. Optimized quality assurance will increase agents' efficiency through behavior modification, enhance the quality of service to customers and improve close rates. Responsible for managing a team consist of 50 agents, helping them to meet targets while reviewing performance and coaching them.
2013
-
2013
Concentrix
(Customer Service Representative)
Responsible for managing various customer issues on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
My Services
Project Management
Application of knowledge, skills, tools and techniques to meet the project requirements.
BPO Operations Management
Ensures that all processes run smoothly and meet the organization and client's standards.
Testimonials
Scott Baxter
Don at Mantic great to deal with ,clutch looks sweet,works great thanks Guys
Elysia
My experience with Mantic has been honestly amazing. In particular Don Garchitorena. He has been nothing but amazing when I've spoken with him, amazing customer service, very patient and above all very understanding. In particular he went above and beyond and sent me free of charge a new clutch when I changed my mind (from stage 3 to stage 2) and all I was hoping for was to swap them - totally unexpected but super appreciated! In addition to the wonderful customer service, their pricing and quality is also very competitive. I will be shopping with Mantic again in the future and will continue to recommend them in the future.