2018
Bachelor of Elementary Education
Mary the Queen College of Quezon City
More Info About Me
Hi! I’m Dioscifin Depalco, a dedicated customer service pro with years of experience supporting customers via chat, email, and phone. I’m skilled at resolving issues quickly while keeping customers happy.
I’ve also led teams — coaching, tracking performance, and sharing insights — and have over a year of remote work experience.
I’m ready to bring my expertise and self-motivation to help you reach your goals. Let’s collaborate! :)
My Skills and Competencies
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2018
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2019
Wizer Industries
(Data Encoder)
Accurately encodes customers' data into our system, ensure timely updates, and proactively follow up on any issues until they're fully resolved
2022
-
2025
AFNI Fairview, Novaliches, Quezon City
(CUSTOMER SERVICE REPRESENTATIVE)
- Telecommunication Account Specialist with expertise in providing exceptional customer service, managing accounts, and resolving complex issues. Skilled in product knowledge, order placement, billing, technical support, and
promotions.
2020
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2022
Collective Solutions Inc., Commonwealth, Quezon City
(CUSTOMER SERVICE REPRESENTATIVE)
- Providing timely and effective support to customers regarding order status, shipment, and delivery issues.
2019
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2020
Teleperformance Rockwell
(CUSTOMER SERVICE REPRESENTATIVE)
- Providing personalized support to customers in finding the best hotel rooms and amenities. Ensures seamless booking experiences, guaranteeing a stress-free and enjoyable stay.
My Services
Customer Service
I'm here to help you deliver personalized service, build customer loyalty, and drive satisfaction.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.