Hello, I am DIANA ROSE

More Info About Me

I am a highly motivated, ambitious, and hardworking customer service representative and virtual assistant. I pride myself on being able to work efficiently under pressure and am a quick learner.

DIANA ROSE MANCILLA
Manila, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Sales Operations Associate
Data Entry
Customer Service
Facebook Ads Manager

Certificates

General Virtual Assistance Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Bachelor of Secondary Education-English

I am committed to crafting effective communication through the power of words. A proud graduate of the Bachelor of Secondary Education—English.

03/2023 - 11/2023
Exclusive Networks Canada
(Sales Operations Associate)

Analyze vendor compliance manuals and communicate client shipping requirements to internal teams and external vendors to ensure shipment accuracy. When processing PO’s, Sales orders and Quotes and RMAs, ensure completeness and accuracy.

03/2019 - 04/2022
Optum Specialty Pharmacy
(Patient Care Coordinator)

I take pride in my professional approach to managing patients medication needs. Assisting with smooth prescription refills for our patients is just one of the many ways we prioritize their care.

2020 - 9999
Facebook page- Desserts by Di
(Social Media Manager)

As a dedicated Virtual Assistant, my main goal is to ensure high engagement on of Facebook page. I will achieve this by implementing Content Creation, Audience Analysis, and Community Management

2018 - 2019
Macy's Incorporation
(Customer Service Associate)

As a professional assistant, my role is to make placing orders a seamless process for our valued clients and to help customers navigate the company's online portal with ease.

My Services

Customer Service

It's ensuring that customers have a positive experience and are satisfied with their interactions with your business.

Item Fulfillment

Ensure orders entered in NetSuite are accurate and up to date, including cancellations, and return authorizations.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila,
Philippines


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