Dianne Dalida Cruz

General Virtual Assistant
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Contact Information
  • ddcruz9692@gmail.com
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  • +63 993 103 9756
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  • Villasis, Pangasinan 2427
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EDUCATION
UNIVERSITY OF THE CORDILLERAS

Bachelor of Science in Office Administration

June 2011 - April 2014
UNIVERSITY OF THE CORDILLERAS

Associate in Computer Office Administration

June 2011 - September 2013
SKILLS AND COMPETENCIES

Strong organizational and administrative skills
Excellent interpersonal and communication abilities
Knowledgeable in hospital admission procedures and record management
Detail-oriented and efficient in clerical and logistical tasks
Able to maintain strict confidentiality
Can work under pressure
Office Tools: Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Workspace (Docs, Sheets, Calendar)
Design & Editing: Canva, Basic Video Editing
Medical Records: Records filing, patient data handling, appointment scheduling
Communication: Fluent in English and Filipino (oral & written)
Social Media Platform Knowledge
Content Creation
PROFESSIONAL SUMMARY

Results-driven and adaptable administrative professional with a solid background in office management, customer support, and medical records administration. Bringing years of experience across corporate, healthcare, and remote work environments, I excel in coordinating daily operations, managing schedules, and ensuring accurate documentation with strict confidentiality. Skilled in Microsoft Office, Google Workspace, and design/editing tools like Canva, I have successfully supported executives, facilitated patient admission processes, and provided outstanding customer service. Known for strong communication, organizational, and problem-solving abilities, I thrive under pressure and consistently contribute to business growth and client satisfaction.
WORK EXPERIENCES
EXECUTIVE ASSISTANT

MA CRUZ CONSTRUCTION

2022–2024
Responsibilities:
Managed daily administrative operations, scheduling, and project coordination.
Organized files, processed documents, and supported procurement processes.
Maintained internal communications and records with confidentiality.
COLLECTION AGENT

IQOR | REMOTE WORK

2021-2022
Responsibilities:
Conducted outbound and inbound collection calls.
Ensured compliance with data privacy and financial disclosure policies.
INDEPENDENT ENGLISH TUTOR

51TALK

2020 - 2021
Responsibilities:
Conducted online English lessons; documented session records and assessments.
CUSTOMER SERVICE REPRESENTATIVE

Convergys - Baguio City

2016-2017
Responsibilities:
Conducted online English lessons; documented session records and assessments.
CUSTOMER SERVICE REPRESENTATIVE

Sitel Philippines - Baguio City

2014-2016
Responsibilities:
Handled customer queries and concerns with professionalism and efficiency.
Used CRM tools to track, update, and manage customer accounts.
MEDICAL RECORDS AND ADMITTING CLERK

Notre Dame De Chartres Hospital - Baguio City

2024
Responsibilities:
Welcomed and processed patients for admission; verified identification and insurance.
Handled medical records creation, updates, filing, and release in compliance with hospital policies.
Maintained confidentiality and accuracy of sensitive patient data.
Coordinated room assignments and scheduled medical procedures.