Hi, I am Desiree

More Info About Me

As a hospitality professional with extensive customer service experience. My primary objective is to provide prompt, top-tier support, ensuring customer satisfaction through effective communication and problem-solving.

My skill set includes email management, precise data entry, appointment coordination, research, and dedicated support. I am committed to achieving exceptional results and contributing to project success.

I excel in building strong client relationships, making every brand interaction outstanding. Outside of work, I'm an advocate for diversity and inclusion, continually striving for self-improvement, and enjoy swimming, cooking, and exploring new cultures.

I'm enthusiastic about applying my expertise to create a positive impact in any project I engage with. Let's collaborate for success.

Desiree Espejon- Tan
Cebu City, Philippines
desstan1121@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Customer Service Representative
General Virtual Assistant
Social Media Management
Data Entry

Certificates

GDC
STC
GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
June 2013 – April 2015
Master's Degree Master of Business Administration

Saint Paul University Surigao

June 2017 – November 2018
Diploma in Culinary with Holistic Nutrition

Culinary Institute of Cagayan de Oro

June 2008 – March 2012
Bachelor of Science in Hotel and Restaurant Management

Surigao State College of Technology

2023 - 2023
NDCA
(Client Relationship Manager)

I'm responsible for providing excellent client service, understanding their needs and medical conditions for DTC applications. I take ownership of my tasks and stay in regular contact with clients through calls and emails. I assess eligibility, collect information, and work with medical practitioners. My goal is to maintain good client relationships throughout the DTC application process.

2022 - 2023
ePerformax Contact Centers and BPO Cebu
(Customer Service Representative)

As a customer support representative, I am responsible for answering customer inquiries through multiple channels such as phone, email, and chat. My primary focus is to provide real-time resolution to customer queries by utilizing customer information, appropriate technology, and relevant policies and procedures. In addition to answering inbound inquiries, I also conduct occasional outbound contacts to educate consumers and merchants on company policies and processes. I am proud to have been awarded as the "Employee of the Month" in August 2022 for consistently achieving high performance ratings.

2013 - 2021
Surigao Doctors College
(Program Head)

As the program head, I am responsible for overseeing and managing all academic and administrative operations to ensure the smooth functioning of the program. My key focus is to maintain the quality and effectiveness of the program by continuously monitoring and evaluating the progress of students. I believe in building a strong team, and to achieve this, I maintain open communication and encourage collaboration on decision-making responsibilities. Additionally, I have developed a comprehensive curriculum for the Hospitality Management program, which is constantly reviewed and updated to keep up with the latest industry standards and trends.

2019 - 2019
Shangrila's Mactan Resort and Spa
(F&B Kitchen Staff)

Apprentice assigned in the buffet open kitchen that serves Asian cuisine and ensure all areas of the kitchen, food preparation, and food storage areas are clean and properly sanitized.

My Services

Customer Service Representative

I help customers swiftly resolve issues and questions, providing top-tier support that ensures their happiness. With a f

General Virtual Assistant

Help individuals and businesses streamline their operations, save time, and improve productivity by providing efficient

Social Media Management

Help businesses of all sizes reach their marketing goals through cost-effective advertising campaigns.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Cards Template

Social Media Manager

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
desstan1121@gmail.com


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