Dennysse Brillo

Customer Care Executive
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Contact Information
  • +639212870161
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  • dennyssebrillo@gmail.com
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  • Cabiao, Nueva Ecija, Philippines
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  • https://myprofile.ph/dennyssebrillo
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OBJECTIVE

Dedicated and customer-focused professional seeking a Customer Service position where I can leverage my strong communication skills, problem-solving abilities, and passion for delivering outstanding service. Eager to contribute to a team-oriented environment, enhance customer satisfaction, and uphold the reputation of the organization through effective resolution of inquiries and concerns. Committed to maintaining a positive customer experience and exceeding performance expectations.
SKILLS

• Email Management
• Google Spreadsheet
• Data Entry Specialist
• Graphic Design
• MS Excel
• Proof Reading
• Keen Details
EDUCATION
2001 - 2007

Primary

San Fernando Sur Elementary School
2007 - 2011

Secondary

Saint John Nepomuceno Parochial School
2011 - 2015

Tertiary

ACLC College
Bachelor of Science in Information Technology
WORK EXPERIENCE
Land Bank of the Philippines

On the Job Trainee -486 hours (January 2015 – March 2015), Financial industry

Dedicated and detail-oriented professional with extensive experience in customer service and administrative roles. Proven track record of efficiently managing incoming calls, facilitating seamless transfers to appropriate departments, and adeptly handling customer inquiries and concerns. Proficient in profile creation and CRM management for salary loans and transaction reversals. Demonstrated expertise in managing various financial instruments, including cheques, cash cards, Visa debit cards, and deposit slips. Possess a strong commitment to providing exceptional service and resolving issues with a customer-centric approach. Seeking an opportunity to contribute my skills and enhance operational efficiency in a dynamic and challenging work environment.
Lexus Inc.

TELEPHONE OPERATOR / RECEPTIONIST (April 2017 - June 2018), Automotive Industry

Handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.
Security Bank Corporation

CUSTOMER SERVICE SPECIALIST - TELLER (September 2018 - September 2019), Financial industry

Assisting customers with processing transactions, such as deposits, withdrawals, cheques, or payments, resolving complaints or account discrepancies, and answering questions.
The Visa Center

PROCESSING OFFICER (October 2022 - February 2023), Immigration / Acquisition

I'm in charge of planning and overseeing all administrative tasks in a company. Also, it is my responsibility to ensure that every transaction is carried out accurately, swiftly, and correctly. The duties include coordinating all processing processes, managing customer accounts, and entering data. I need to be able to work alone and collaboratively to ensure that all processing activities are completed accurately and satisfactorily.
Hausland Development Center

CUSTOMER CARE EXECUTIVE / MARKETING (May 2023 - Present), Real estate industry

Manage and respond to email and phone inquiries promptly, ensuring optimal customer satisfaction. Provide personalized assistance to walk-in clients, fostering positive relationships and enhancing the overall customer experience. Assist in account creation and CRM utilization, streamlining client interactions and improving operational efficiency. Discuss complex policies and contracts with clients, translating industry jargon into clear, understandable terms. Skilled in meticulous document processing, ensuring accuracy and compliance with regulatory standards.