A competent and detail-oriented Virtual Assistant and customer service professional with a proven track record in providing exceptional support and ensuring projects are finished on schedule with the utmost confidentiality. I am accustomed to working in fast-paced, remote settings and following established practices to surpass customer expectations. My expertise in forming an efficient, orderly environment allows me to prioritize providing high-level client service, resolving issues, and cultivating relationships to foster loyalty and success. My specialized skill set incorporates impressive organizational/administrative capabilities with a commitment to delivering 100% customer satisfaction.

Customer Service
Project Management
Community Relations
Document Preparation
Computer Skills
Managing Facebook Page
Data Entry
Lead Generator
Basic Graphic Design
Basic Video and Photo Editing
Running Facebook Ads

Social Media Manager/GRAPHIC DESIGNER

Facebook Page (@salveobarleygrassph )

Duties and Responsibilities
1. Develop and implement a comprehensive social media strategy to increase brand awareness, reach, and engagement.
2. Monitor and respond to comments and messages in a timely manner.
3. Analyze social media metrics to measure the effectiveness of campaigns and strategies.
4. Develop and manage social media campaigns to promote products and services.
5. Provide reports on social media performance for management.
6. Developing design solutions that have a high visual impact.

Data Entry Professional

Isabela State University

Duties and Responsibilities
1. Entering data into computer systems using a variety of software packages ( SARIAS).
2. Maintaining accurate records of the student's information.
3. Verifying the accuracy of data entered.
4. Updating existing information.
5. Completing data entry projects within deadlines.

Customer Service Specialist

Department of Social Welfare and Development

Duties and Responsibilities
1. Provide direct assistance to clients in need of social services, such as food, clothing, housing, and other resources.
2. Develop service plans and coordinate services with other agencies and organizations.
3. Maintain accurate records of client information and document services provided.
4. Create educational materials and provide training on social service topics.
5. Plan and organize community outreach activities.

Research Data Analyst

Department of Agriculture

Duties and Responsibilities
1. Design and develop databases to store, extract and analyze research data.
2. Develop processes to collect, clean, and prepare data for analysis.
3. Analyze research data to identify patterns, trends, and relationships.
4. Prepare technical documents to communicate analytic processes and results.
5. Develop and maintain data management systems and procedures.

Trainee

General Virtual Assistance Training

Training Topics
1. Introduction to Virtual Assistance
2. Basics of Online Research
3. Social Media Management
4. Troubleshooting Technical Issues
5. Search Engine Optimization (SEO)
6. Accounting & Bookkeeping Basics
7. Social Media Management
8. Facebook Ads Management
9. Data Entry
10. Real State Virtual Assistant
11. Developing Professional Relationships

Dhamielyn A. Sarno, MIT
Project Manager
PROVA PH
dhamsarno@gmail.com
+639158325769